Partner Success Manager Abstrakt Marketing Group is an organization that measures success by that of our clients AND employees. Our company was built on the belief that ideas alone are not enough to bring life to a company - but action is. Each member of our team has an impact on our projects and everyone's personality is as bold and unique as the designs, content and scripts we produce and carry out each day. We are an Inc. 5000 Fastest Growing Company and invest in our employees both professionally and personally. We've experienced sustained, rapid growth and our employees have seen significant opportunity with 48% of our team promoted in the last year alone. •Our team of hard-playing, hard-working individuals consists of designers, copywriters, editors, account managers, strategists, musicians, salespeople, quality control managers, social media managers, administrative masterminds, entrepreneurs, and unintentional comedians. We use our diverse backgrounds and skills to master the Art of Business Growth while always setting our sights ahead on continued improvement. JOB DESCRIPTION Reporting to a General Manager/VP/Director, the Partner Success Manager plays a pivotal role in bridging the relationship between our company and our business partners. This hybrid position focuses on maximizing partner engagement and success through strategic oversight and hands-on management. The ideal candidate will be adept at understanding partner needs, managing their expectations, and delivering outstanding service to enhance partner satisfaction and retention. JOB RESPONSIBILITIES WHAT WILL I BE DOING? In your role as Partner Success Manager, you will be part of our success and measured by your ability to excel in the following key areas: CLIENT PERFORMANCE AND RETENTION:
- Maintain a minimum of 90% to Goal
- Maintain a minimum of 94% Retention ( Other Industry), 95% Retention (Core - Not HVAC/Roofing/Paving), 97% Retention (HVAC/Roofing/Paving)
- Ensure all clients are implemented properly and set up for success
- 100% ownership of client satisfaction
- Holds and documents monthly results meetings within 24 hours with a minimum of 90% or higher of client base.
- Score 6 Appointment Calls per day
- 95% of Clients at or above 50% to appointment goal •90 Day Show Rate of 75% or higher •90% to Survey Goal (No-Overage)
- Ensure all customer service issues are handled in a timely manner and maintain consistent communication with Clients
TEAM MANAGEMENT AND DEVELOPMENT:
- Provide daily coaching/training to Sales Development Representatives and Partner Account Managers to achieve metric performance goals
- Manage Allocations for each team member and make sure accounts are assigned in a timely manner. Each rep should have no less than 6 programs.
- Make sure each role officer is performing the duties of their role to the best of their ability
- Manage PTO for all team members and ensure daily schedules are updated accordingly
- Enforce all policies listed in the AMG Employee Handbook
- Communicate with HR on Corrective Action and Behavioral Issues
- Know all Client, people and compensation details
ACCOUNTS RECEIVABLE:
- Ownership of collecting all accounts receivable by the 15th of the month
- Ensures all billing is signed off on time for the accounting department
SALES & UPSELLS:
- Ask Client for a referral on every Monthly Results Meeting.
- Work to cross-sell products monthly with current client base
COMMUNICATION AND COLLABORATION:
- Ensure proper daily communication with team to create cohesive relationships that meet and exceed goals
- Handle all corrective action, PTO management, and adherence to workforce management policies and procedures
- Attend all company events and encourage team to do the same
JOB REQUIREMENTS
- Familiarity with Abstrakt sales process and sales pipeline management.
- Ability to always maintain a positive and upbeat attitude.
- An unfailing can-do personality and a desire to learn new things.
- Exceptional written and verbal communication skills.
- Strong work ethic and proven track record for high attendance.
- Ability to work in a self-directed, fast-paced entrepreneurial environment.
- High degree of flexibility to enable taking advantage of developing or changing market conditions.
- Excellent organizational skills with a high sense of urgency and attentive to detail.
- Must work well in a team environment and maintain adherence to all company policies and procedures.
PREFERRED REQUIREMENTS
- University degree or college diploma in business or a related field.
- Minimum of 6 months in the Pipeline Performance Manager Role, Senior Sales Development Representative, or the Partner Account Manager role unless has more than 2+ years of previous Sales Management experience.
- 2+ years of leadership experience or training/coaching high performing employees.
- Highly proficient computer skills including email, MS Word, Excel, PowerPoint •1+year in the Executive Sales Manager, Partner Account Manager or Virtual Marketing Manager role.