Job Summary
Setup and maintain an appealing retail environment and assist all customers with their shopping and purchase of merchandise.
General Expectations
- Devote himself/herself to insuring satisfaction to customers.
- Attend company meetings as required.
- Maintain a follow-up system that encourages follow through with assigned projects.
- Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
- Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
- Understand the terminology of the business and keep abreast of technology changes in products and services.
- Know and understand the federal, state and local requirements which govern the companys business.
- Follow lawful directions from supervisors.
- Understand and follow work rules and procedures.
- Interact well with others and be a positive influence on employee morale.
- Uphold the companys non-disclosure and confidentiality policies and agreements.
- Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
- Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.
- Keep inventory control system and parts catalogues up to date.
- Support and encourage use of the Service Department for installallation of parts and accessories sold through the dealership.
- Inform customers & service personnel when back ordered or special order parts are received.
- Accept and follow through on lawful directions from supervisors.
- Be polite and friendly, greet customers promptly and deliver exceptional customer service.
- Actively seek and obtain a thorough knowledge of parts history, merchandise and motorcycle service. Be able to communicate this knowledge.
- Work with the Parts & Accessories Manager and aid in reaching set goals for profitability and sales of parts and accessories.
- Work with multiple customers at once if needed while still providing individual customer satisfaction.
- Keep customer mailing lists up to date.
- Work with customers to determine parts and accessories needs and explore merchandise in catalogues. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customers initial purchase.
- Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.
- Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
- Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
- In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.
- Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
- Become proficient and familiar with computer systems necessary for parts and accessories management.
- Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.).
- Attend training sessions to keep current with parts and accessories merchandising & inventory control topics as assigned by Parts & Accessories Manager.
Qualifications & Job Requirements
- Excellent communication skills and interpersonal abilities.
- Be an outing, energetic people person.
- Ability to read and comprehend instructions and information.
- Professional appearance.
- Must have the ability to get along with a broad customer base.
- Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
- Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
- Knowledge of motorcycle parts and the commitment to continually develop knowledge.
- Ability to look up parts and quote prices for parts using proper catalog for particular motorcycle.
- Be prompt and available for flexible scheduling.
Physical Demands
- The noise level in the work environment is occasionally loud.
- Must have the ability to stand and walk the sales floor for most of the day.
- Frequently required to bend, stoop, crouch, reach and lift 40 lbs. of merchandise.
- Must be able to operate office equipment including telephone, copies, fax machine, calculator, etc.
- Must have ability to routinely balance and push motor vehicles up to 950 lbs.
Working Conditions
- Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.
- The noise level in the work environment is occasionally loud.
- Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally, exposed to exhaust fumes or other airborne particles.