Location: Oklahoma City,OK, USA
Job Description
Local RV Dealership is looking for a friendly, smart and customer service-oriented individual for our Parts Counter. No previous experience is required. This is a fantastic opportunity for a candidate who is ambitious and eager to learn.
The Parts Advisor will interact with repair shops, customers, and technicians about their parts needs. Our Parts Department is very busy and we need talented people to sell parts, via phone, email, text, and personal interaction.
Job Responsibilities:
* Assist in retail customer purchases
* Knowledge of the location of all parts and some knowledge of uses and installation
techniques
* Ensure customer satisfaction through efficient and timely processing of parts orders
within the guidelines of company policies and procedures and by checking parts
availability
* Verify prices and enter orders into computer
* Analyze customer requests for parts; provide parts information and prices from service
manuals, reference materials and computer
* Ability to provide substitute parts information for obsolete/upgraded parts based on
experience and outstanding orders
* Responsible for following up on back orders by checking with other parts personnel and
sources to determine status of orders and provide answers to customers
* Establish a good relationship with distributors, dealers, service centers and consumers in order to notify them of parts availability and shipment dates determined by tracking orders and/or invoices through the computer system.
Qualifications:
* Customer Service or Sales Experience
* RV knowledge, helpful
* Good knowledge of product and mechanical/electrical parts
* Excellent telephone manner and customer service ability
* Computer skills
* Must be able to pass a pre-employment background check and drug screening
* Must be able to provide professional references