Location: Oswego,IL, USA
PURPOSE OF THE POSITIONTo provide our customers with superior service by utilizing your knowledge and experience to help answer questions, trouble-shoot problems, and provide solutions to those customers and their needs.SUMMARYAs a member of Action Truck Parts, Parts Counter Representatives are responsible for selling parts over-the-counter, over-the-phone, and occasionally, on-line, to our customers and doing so with the highest level of customer service.DUTIES AND RESPONSIBILITIESAssisting customers in selecting and purchasing the correct parts.Providing pricing and product information to customers.Assisting with inventory validation.Contributing to departmental production and profitability goals.Maintaining customer satisfaction at or above company standards.Answering telephones promptly and professionally.Ability to apply common sense when needed, while staying within Action guidelines.Work cohesively and efficiently with the Team.Perform other duties and responsibilities as assigned.JOB REQUIREMENTSValid driver's license with good driving recordSome heavy lifting requiredPromotes and maintains a positive, team oriented, and customer focused attitude within departmentMust be able to demonstrates positive resourcefulness & versatility in a fast-paced, changing priority, environmentSKILLS/QUALIFICATIONSStrong customer service skills3-5 years of parts experience strongly preferredAftermarket experience preferredPI5b00489dde5b-26289-#######3