Parts Counter Sales Representative- Holt Industrial Systems
: Job Details :

Job Summary: This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions.The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources. 3) Participate in ongoing self-development.Essential Functions:Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and MissionSales of Sullair & Vendor parts to customers over the phone, via fax, e-mail, or in person. Serves as a point of contact for parts customersCompletes all parts transactions for internal/external customers in an accurate, timely, and supportive manner to ensure customer satisfactionParticipates in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administratorsEnsures that product information systems are kept current and new product information is updatedAssists customers by responding to after hour call outs needs by being available for after-hour calls on a rotating basisRequires regular and punctual employee attendanceWorks safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standardsPerforms other duties assignedKnowledge, Skills, and Abilities:Demonstrate well-organized skillsDemonstrate good phone and people skillsMust be proficient with computers. Experience with a computerized parts management system is highly desiredMust be capable of working in a fast-paced environmentDemonstrate excellent attention to detailMust have excellent attendance and work performanceMust be self-motivated with a high commitment to completing tasks in a timely mannerEducation and Experience:High School or GED requiredMinimum 2 years of customer service experience required; Parts store experience highly preferredMust have a valid driver's licenseMust be able to obtain forklift certificationSupervisory Responsibilities:NoneTravel:NonePhysical Requirements:This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc.This role frequently communicates with others and must be able to exchange accurate information in these situationsThis role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machinesOccasionally moves materials or equipment weighing up to 10 lbs.Work Environment:This job is generally performed in a professional office environmentFrequently works at a fast pace with unscheduled interruptionsDisclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.#LI-HCT