Aufgaben The mission of the Mercedes-Benz Manhattan Parts Consultant Wholesale Retail is to be responsible for fulfillment of parts requests for all retail and wholesale customers The Parts Consultant Wholesale Retail must provide a consistently outstanding brand and customer experience through consistently excellent preparation, attitude, and teamwork
- Place orders for parts for retail and wholesale requests.
- Send tickets to parts pickers.
- Develop business by drawing in new customers on the retail side.
- Notify retail customers when ordered parts come in.
- Greet counter customers promptly and courteously.
- Answer telephones promptly and courteously.
- Provide price quotes and other information.
- Recommend related parts while customer is at counter as appropriate.
- Promote additional parts sales by suggesting seasonal lines and special offers.
- Conduct regular telephone solicitation on assigned wholesale accounts.
- Initiate credit applications for new accounts and check credit requests versus status lists.
- Deliver correct part to customer at counter or arrange for delivery / shipment of parts as required.
- Prepare and cost out parts invoices, properly identifying eligible wholesale customers.
- If part is not in stock, determine availability and submit an emergency order if requested by the customer.
- Maintain a customer back-order file and advise customer on receipt of back-ordered parts.
- Develop a strong relationship with all customers through excellent communications.
- Check invoices against stock received as instructed by
- Wholesale/Retail Parts Supervisor.
- Manage and maintain Lifestyle Collection Boutique.
- Maintain a clean safe work area.
- Able to commute into and out of Manhattan/ New York city on a daily basis.
The pay range for this position is $25 - $29 per hour Qualifikationen
- High School Diploma (GED) or equivalent work experience.
- 2 years of Parts Counter Wholesale experience.
- Must be knowledgeable on ADP, Netstar and EPC.
- Must be able to work Saturdays.
- Work Holidays when required.
- Must be articulate, enthusiastic, and a self-motivated team player and maintain a positive attitude.
- Must have superior communication skills (both written and verbal).
- Has can do attitude and shows results-orientation, gives his/her personal best.
- Able to withstand the physical demands of the position.