Location: San Jose,CA, USA
Job Description
Summary:
The Parts Counterperson provided exceptional service at the parts counter, assisting customers with inquiries, processing orders, and ensuring the seamless flow of parts to our service technicians. Your role will involve maintaining optimal inventory levels, collaborating with vendors, and staying informed about the latest automotive advancements.
Duties and Responsibilities:
* Provide outstanding customer service by assisting customers at the parts counter, addressing inquiries, and offering expert advice on parts selection.
* Handle phone inquiries and provide information on parts availability, pricing, and compatibility.
* Efficiently and accurately process parts orders, ensuring timely delivery to customers and service technicians.
* Collaborate with vendors and maintain accurate records of incoming and outgoing parts shipments.
* Monitor and maintain adequate levels of inventory to meet customer demand.
* Conduct regular stock checks, reconcile discrepancies, and update inventory records in the dealership's system.
* Utilize technical knowledge to assist customers and service technicians in identifying the correct parts for repairs and maintenance.
* Stay informed about new products and advancements in automotive parts to provide up-to-date information.
* Handle cash and process payments accurately, providing customers with receipts for transactions.
* Collaborate with the service and sales departments to ensure seamless communication and coordination of parts orders.