Kocourek Subaru is seeking an enthusiastic and detail-oriented Automotive Parts Advisor to join our team. In this role, you will assist customers in identifying and obtaining the automotive parts they need while delivering excellent service. This is an exciting opportunity for individuals with a passion for the automotive industry and a commitment to customer care.
Key Responsibilities:
- Assist customers, both in-person and over the phone, in locating and purchasing automotive parts and accessories.
- Identify parts using inventory databases, catalogs, and manufacturer systems.
- Provide accurate pricing, availability, and delivery estimates.
- Maintain and organize the parts department inventory.
- Collaborate with service technicians to ensure timely delivery of parts for repair jobs.
- Process customer orders, returns, and warranty claims.
- Monitor and restock inventory to avoid shortages.
- Stay updated on new products, promotions, and automotive trends.
- Uphold company standards for customer satisfaction and professionalism.
Qualifications:
- High school diploma or equivalent; additional technical or automotive training is a plus.
- Previous experience in an automotive parts or service-related role is preferred.
- Strong knowledge of automotive systems, parts, and components.
- Excellent communication and customer service skills.
- Proficiency with computer systems, including parts catalog software and inventory management tools.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Strong attention to detail and problem-solving skills.
- Physical ability to lift and move heavy items (up to [X] lbs).
What We Offer:
- Competitive salary and benefits package.
- Opportunities for training and career advancement.
- A supportive and collaborative work environment.
- Discounts on parts and services for employees.
Kocourek is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.