Parts Counterperson Description of the role: The Parts Counterperson at Central City Toyota in Philadelphia, Pennsylvania is responsible for providing excellent customer service by assisting customers in finding and purchasing the right parts for their vehicles. They will work closely with the Parts Manager and other team members to ensure a smooth and efficient parts department operation. Responsibilities:
- Interact with customers to understand their parts needs and assist in locating the correct parts
- Maintain accurate inventory records and ensure proper stock levels
- Process customer orders and provide estimates for parts
- Collaborate with technicians and service advisors to resolve any parts-related issues
- Handle incoming phone calls and inquiries regarding parts availability and pricing
Requirements:
- Previous experience in an automotive parts role is highly preferred
- Strong customer service and communication skills
- Ability to multi-task and prioritize tasks effectively
- Detail-oriented with good organizational skills
- Familiarity with automotive parts catalog and inventory management systems
Benefits:
- Competitive salary range: $55,000 - $75,000 per year
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for career growth and development
About the Company: Central City Toyota is a reputable automotive dealership located in Philadelphia, Pennsylvania. We are committed to providing exceptional customer service and maintaining a positive work environment. Our team is dedicated to delivering quality products and services to meet our customers' automotive needs. Salary: $55,000 - $75,000 per year Job Location: Philadelphia, Pennsylvania Toyota Product Specialist for one of the Largest and Fastest growing Toyota Sales & Service Dealerships in the Tri-State Area that has been owned and operated for over 40 years. We offer over 800 New & Pre-Owned vehicles at our Our Brand New State of the Art Facility - featuring our very unique Indoor Climate Controlled Indoor Showroom for superior comfort and convenience. We are staffed with the most knowledgeable & dependable that the industry can find - which allows us to provide unmatched VIP type customer service to ensure the best overall vehicle purchasing experience, including the ability to offer the best prices. Responsibilities
- Oversee the parts sales process from start to finish
- Communicate with staff and customers in a friendly and professional manner
- Converse effectively/efficiently regarding customer parts status
- Read and understand the parts catalog when looking up and speaking to specific parts
- Answer phone calls, provide price quotes and other information to customers
- Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate
- Provide high level service to both internal and external customers
- Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock
- Notify parts manager of out-of-stock parts or shop materials that need immediate attention
- Locate out-of-stock parts from outside source and submit an emergency order, if necessary
- Make sure all internal requests for parts are billed on service repair order
- Receive payment from retail customers or obtains credit authorization
Qualifications
- High School Diploma
- Parts Experience in a dealership setting. Toyota (preferred)
- Eager to improve in a dynamic work environment
- Strong interpersonal and time management skills
- Ability to read/interpret safety and maintenance documents
- Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume
- Valid driver's license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. COVID-19 We are closely monitoring the news as the situation around the coronavirus (COVID-19) progresses. That being said, part of our application process does require you to be present. NOTHING is more important to us than the safety of our applicants, staff and clients. As a result, we are taking all precautions to create a safe work environment for our staff. Benefit