Parts Customer Support Representative
: Job Details :

Parts Customer Support Representative

Avon, NY (

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Description

Competitive Pay, Close to Home, Easy Application Process -Apply Today

Benefits:

+ Competitive Pay & Bonuses

+ Paid Training

+ Paid Time Off

+ Health Benefits

+ Employee Discount

+ 401k & More

+ $42,000-$55,000/year based on experience

Position Specifics:

Department: Parts

Reports To: Parts Manager of Aftermarket Manager

Supervises: None

Purpose:

Builds customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information in order to enhance the customer experience.

Responsibilities:

+ Markets parts and service sales such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes, and special parts promotions

+ Performs follow-up calls at customer locations on complete goods and major parts and service

+ Addresses customer concerns and resolves problems effectively and satisfactorily

+ Profiles customer's machines, vehicles, and demographic information

+ Participates in product presentations at customer clinics, pre-Expo Meetings, John Deere Days, and meetings held outside the dealership

+ Assists the Sales department with after-sales calls to ensure equipment operates to the customer's satisfaction

+ Provides limited technical support where applicable

+ Responsible for other duties as assigned by manager

Requirements

Experience, Education, Skills and Knowledge:

+ 2+ years experience in an agricultural or turf related role with involvement in activities such as sales, service, training or other related work

+ Excellent customer relationship skills

+ Ability to write and speak effectively to individuals and groups

+ Ability to use standard desktop load applications such as Microsoft Office and internet functions

+ High School Diploma or equivalent experience

LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.

Salary Description

$42,000-$55,000