Position Summary: Deliver and pick up parts that are ordered for this location or ordered by another local body shop, garage, dealership, etc. Responsible for loading and unloading deliveries when possible.
Goals and Expected Behaviors:1.Increase/improve customerretention and loyalty for the entire dealership and company while achieving excellent customer service scores
- Greet guests, employees and visitors with a smile in a friendly manner
- Fulfill commitments
- Assist guests anytime and anywhere in the dealership
- Insure guests have a surprisingly great experience
- Act, speak, dress and behave professionally at all times
- Anticipate the guests needs by listening and asking clarifying questions
2.Maintain efficiency of the shop
- Plan, organize and maintain efficient work flow
- Minimize distractions
- Refrain from conducting personal business (Facebook, twitter, texting, phone calls during shop hours)
- Know product inventory
- Working on a team
3.Effectively Communicate with Others
- Work as a team with parts manager, parts stocker and parts delivery
- Insure the right parts are picked up from other locations
- Correctly and Efficiently Load, Unload and Deliver Parts
- Deliver parts ordered by other shops, dealerships, etc
- Insure the right parts are loaded onto the delivery truck
- Pick up parts from other shops, dealerships, etc
- Communicate any issues with parts delivery or pick up
4.Maintain CSI standards and contribute to overall shop CSI
- Dress and Act Professionally
- Mentor and assist team members
- Maintain shop cleanliness
5.Maintain a safe shop and work in accordance to safety standards
- Drive in a safe manner obeying all traffic laws
- Lift and carry objects according to safety procedures
- Wear slip resistant shoes
- Ask for assistance when lifting and/or carrying heavy objects
- Keep shop clean and free from slip, trip and other hazards
6.Other duties as assigned
Essential Functions of the Position- Operate a phone, computer and other general office equipment
- Work with the public in a professional and guest centric manner
- Must have a valid driver's license and be able to operate a vehicle
- Communicate with guests, vendors, managers, and co-workers
- Listen to guests and understand what they are saying
- Ability to read, understand and follow instructions
- Answer questions regarding vehicles, the dealership and service
- Know the features of the vehicles and be able to accurately and clearly communicate them to a guest base from a broad range of backgrounds
Skills, Education and Certification Requirements:- Moderate computer skills and demonstrated ability to learn other programs
- Ability to effectively build a rapport with others
- Good communication skills
- Valid in-state driver's license
- Acceptable motor vehicle record
- Organizational and time management skills
- Associates Degree or equivalent experience
- HAZMAT Certification
- Work with the public frequently
- Ability to multi-task in a fast paced Dealership
- General knowledge of vehicles and parts
Physical Demands- Works in a variety of temperatures; periodically exposed to the weather including rain, snow, heat and cold
- Bends, stoops and goes from a standing position to a squatting position (and vice versa) several times throughout the work shift
- Pushes, pulls, lifts and carries objects up to 30 pounds frequently
- Pushes, pulls, lifts and carries objects up to 65 pounds occasionally
- Uses hands, wrists and arms in repairing vehicles with twisting, grasping and other motions
- Travels throughout the dealership and lots occasionally on foot and in some circumstances a Company provided golf cart
- Drives and parks cars
Why Automotive:Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.
Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities
Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.