Job Type Full-timeDescriptionGTG Peterbilt - Quincy, IL is a premier provider of quality products and services to commercial equipment users. We carry a large selection of new and previously owned commercial trucks and offer a full suite of maintenance and repair services. When you build your career at GTG Peterbilt, you make a commitment to being the very best in the business.We have an immediate opening for a Parts Department Manager. This position will oversee our Quincy, IL Parts Department. Coordinating counter and outside sales, shipping and receiving, selling, and distributing truck parts to customers at required levels of profitability. The ideal applicant has several years of experience working with auto/truck parts, and leadership or management experience. Strong customer service and communication skills are also a necessity. The Parts Manager is responsible for overseeing operations within the parts department, including guiding and coaching employees to maintain strong relationships with customers and managing the warehouse. This role ensures that parts are accurately priced, readily available, and efficiently distributed. The Parts Manager will work closely with other departments, including Service, Sales, Corporate Parts Buyer and Inventory Operations Manager, to maximize sales and profitability while ensuring a high level of customer satisfaction.Requirements
- Guide, Coach, Train, and Evaluate Employees.
- Lead and mentor parts department staff, providing guidance and training to enhance their performance and ensure they meet company standards.
- Monitor employee progress, conduct regular performance evaluations, and create development plans to address skill gaps.
- Schedule employees effectively to ensure adequate coverage in both the retail display area and warehouse.
- Evaluate and Set Customer Pricing.
- Develop and adjust pricing strategies in collaboration with Territory Managers and the Corporate Parts Buyer to remain competitive while ensuring profitability.
- Manage customer relationships over the phone, via email and in person, ensuring a high level of service and satisfaction.
- Address and resolve customer pricing issues and invoicing concerns.
- Oversee the daily inventory procedures working with Inventory Operations Manager to ensure accurate stock levels and orderly inventory of parts.
- Manage core and parts returns in coordination with the Corporate Parts Buyer to ensure efficient processing and accurate records.
- Supervise the retail display area and warehouse, ensuring that parts are organized, displayed effectively, and readily accessible.
- Work closely with the Service Manager to increase sales and profitability within the parts department.
- Collaborate with the Truck Sales department to ensure that parts availability aligns with sales objectives.
- Monitor and manage customer receivables, ensuring timely payments and resolving any issues that may arise.
- Work with the Corporate Parts Buyer & Inventory Operations Manager on product selection, inventory management, returns, and pricing strategies to optimize inventory levels and profitability.
- Coordinate with the Corporate Sales Manager on managing outside customers, deliveries, and providing relevant information and feedback.
- Collaborate with Territory Managers on customer pricing, invoicing, and addressing concerns related to outside parts sales.
- Collaborate with Marketing Manager to create sales flyers and promotions.
- Monitor and schedule employee training to ensure that all team members are up to date on product knowledge, safety procedures, and company policies.
- Encourage continuous learning and professional development within the team to improve performance and service quality.
Skills and Abilities:
- Strong leadership and coaching abilities with a focus on employee development.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
- Analytical skills for evaluating pricing strategies, inventory levels, and profitability.
- Proficient in inventory management systems and other relevant software.
- Ability to work collaboratively across departments and with corporate teams.
- Some mechanical knowledge preferred.
Working Conditions:
- This position operates in a combination of office, retail, and warehouse environments.
- Flexibility in working hours may be required to address urgent issues or meet customer needs.
Education and Experience:
- Bachelor's degree in Business Administration, Automotive Technology, or a related field preferred.
- 5 years of experience in a parts management role in the automotive or heavy equipment industry, preferred.
- Proven experience in managing inventory, setting pricing, and leading a team.
- Combination of education, training, and experience that provides the required knowledge, skills and abilities.
- Valid driver's license.
Benefits:
- Competitive salary and benefits package.
- Medical, Dental & Vision insurance
- PTO accrual begins at time of hire.
- Eligibility for paid holidays at time of hire.
- 401(k)
- 401 (k) match
Compensation based on education, training, and experience.GTG Peterbilt is an equal opportunity employer.Salary Description $75,000 - $95,000