Parts Managers are responsible for the overall performance of the parts & accessory department at their OneWater store. They are passionate about delighting internal and external customers and achieving or exceeding their volume, inventory and profit goals through effective management of the parts & accessories department. The position is non-exempt. Duties & Responsibilities
- Maintains a neat and orderly parts department, with accessories and supplies neatly merchandised to present a professional appearance and increase sales
- Executes successful parts, boating accessories, warranty and return processes and effectively trains parts assistants
- Establish and maintain parts and accessory order process that achieves department goals for margins, fulfillment rates to the service team and inventory turns
- Ensures accuracy of inventory, controls shrinkage and obsolescence
- Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, reduce order times and enhance dealer reputation
- Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers
- Maintains a clean, safe and environmentally friendly parts operation
- Ensures that the parts team effectively communicates with customers & service team on a timely basis, keeping them proactively informed of the status of their order
- Supports General Manager in the execution of successful boat shows, store and off-site sales/customer events, including off site accessory sales as appropriate
Qualifications & Expectations
- Leads a positive and ethical work environment that attracts, motivates and contributes to retaining high performing team members
- Has a continuous learning mindset, develops and maintains a high-level of parts knowledge
- Analyzes operations and finds ways to increase efficiency and profitability of the parts dept.
- Promotes teamwork, and supports other team members, departments and locations to insure the customer has a seamless experience through the sale, financing, delivery and subsequent servicing of the boat
- Customer satisfaction, both internal and external
- Computer Knowledge
- Achieves or exceeds revenue and profit goals
- Attention to Detail
- Inventory turns
- Customer Service
- Inventory accuracy
- Lift 10 lbs infrequently
- Organization of parts dept. and merchandising quality
- Seated, Stooping, Climbing
One Water Marine provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, One Water Marine complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Drug Screening and background check are required.