Who are you:
The Parts Receiving/Shipping position is responsible for receiving and shipping parts as they enter our Operations Facility and proceed through the service process.
What you will be doing:
- Shipping/Receiving for Service Department; Receive, cost and enter invoice into ePass
- Separate parts into correct bins for Mainland & MV Service Techs
- Obtain and verify information relative to scheduling service calls.
- Effectively communicate pertinent information to co-workers or techs within the Service Dept.
- Process credit card payments according to company policy
- Provide superior customer service and assist customers efficiently to ensure satisfaction.
- Service appliances needing in-house (warehouse) repair.
- If needed, answer overflow incoming Service Department Calls
Our ideal candidate has:
- High school diploma or equivalent required.
- Some college coursework or an associate degree in business, communications, or a related field preferred.
- 1+ years of relevant experience in customer service, office administration, or a similar role preferred.
- Strong communication and organizational skills.
- Proficient in Microsoft Office, particularly Excel, for data tracking and reporting.
- Ability to handle sensitive customer information and resolve escalations in a professional manner.
- Strong attention to detail and ability to work independently.
- Ability to adapt to changes in workload and schedule based on company needs.
About our client:
Established in 1983, our client is a boutique leader in appliance sales, service, and installation. Across 4 locations, our client has been serving the Cape & Martha's Vineyard for over 40 years featuring a wide range of products including Sub-Zero/Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux and more. Our partner services everything they sell and pride themselves in delivering the best product and customer service possible. Our culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally.
Additional information:
- Monday-Friday, 8:00am-4:30pm
- $20/hour
- Healthcare
- 401k match
- Vacation and Sick Time
- PTO