Parts Sales Representative
: Job Details :

Parts Sales Representative Chery Equipment Group Garden City, New York, United States (On-site) Company Details: Chery Equipment Group is a US distributor of globally recognized heavy equipment and industrial products. We are a growing and dynamic company with two distinct business divisions: Chery Forklift, specializing in the sales and rental of heavy equipment and tools, and Chery Industrial, offering a wide range of industrial products. Our Chery Industrial division is looking for a customer service representative to handle after sales issues. The successful candidate will communicate with customers to determine replacement parts required, according to customers' descriptions of malfunctions and manufacturers. Job Responsibilities:

• Assist customers, such as responding to customer complaints and updating them about back-ordered parts
• Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products
• Communicate with customers via phone, email, and text message
• Collaborate with the Product Quality Manager to order parts from the manufacturers
• Support the sales team with customer service related tasks

Qualifications:

• Associate's degree required, Bachelor's degree (preferred)
• Proficient in the use of Google Suite and Excel
• Excellent communication skills; ability to effectively talk on the phone
• Customer service experience (required)

Pay: $20-$22 Job Type: Full-time