Overview:
The Parts Specialist II provides counter service to VDOT employees who need parts/equipment to perform their jobs. The Parts Specialist II will assist with inventory control, data entry in inventory systems, customer service, and may occasionally drive a MANCON vehicle to pick up parts. The Parts Specialist II demonstrates proficiency at sourcing parts, mastery of procedures, and exceptional customer service.
Responsibilities:
Provide quality customer service to include but not limited to the following:
- Attention to detail
- Review, familiarize with and adhere to Product Group Catalog.
- Review, familiarize with and adhere to Policy and Procedures Manual.
- Review, familiarize with and adhere to MANCONs SOPs and Safety Manual.
- Meet and greet customers
- Review supplied requisition forms to ensure they are properly completed (Signatures, timestamps, part numbers, descriptions and quantities)
- Answer questions regarding availability of parts
- Ask appropriate questions to ensure correct parts are researched and provided
- Inform customers when requested parts are available
Parts Pick up
- Drive vehicle to designated locations to purchase/pick up parts
- Provide company documentation to vendors as required (tax exempt form, credit references)
- Review all invoices at vendor location to ensure accuracy on pricing and quantities
- Return products to MANCON location in a timely fashion
Data Entry Requirements
- Assist in generating invoices for customer requisitions in the inventory system
- Assist in entry of vendor receiving documents in the inventory system
Inventory Management Requirements
- Assist in performing weekly inventory cycle counts
- Assist in performing counts during Wall to Wall inventories at site
Other Requirements
- Follow established guidelines for vehicle and equipment maintenance
- Provide 24 hour support at the VDOT location during emergencies
- Travel to locations to pick up parts
- Assist with inventory research projects as requested
- Adhere to required procedures
- Participate in the SCM continuing training program
- Assist with Store Supervisor duties as assigned
- Uses training, knowledge and experience to research and solve day-to-day issues independently
Qualifications:
- 1 year computer experience
- 24-hour availability
- Valid Drivers License with two years driving experience
- P1 or P2 ASE Certification or 5 years procurement experience with auto or heavy duty truck parts
Preferred Qualifications:
- Delivery Driver experience
- Inventory experience
- Obtain and maintain a forklift license
Physical Requirements:Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Essential Requirements:Driving, Lifting, Reaching, Sitting, Standing, Stooping, WalkingPhysical Requirements Other:
Work is mostly performed in storerooms and warehouses which may have uncontrolled temperatures and dirt/dust/damp conditions. Work is also performed in vehicles traveling to sites.