PARTS SPECIALIST
: Job Details :

JOB TITLE: Parts Specialist

EMPLOYER: Valley Tractor & Equipment Inc

DEPARTMENT: Parts

REPORTS TO: Parts Manager

EFFECTIVE DATE: 9/25/2024

SUMMARY: Performs all aspects of parts sales including but not limited to greeting and welcoming customers, suggestive selling, closing the sale, and accurately completing the sale. This position will assist with all aspects of the parts counter processes.

DUTIES AND RESPONSIBILITIES:

· Assists customers in an enthusiastic and courteous manner; provides outstanding

customer service in person and on the phone.

· Work with Service department mechanics and management to procure parts needed for

repair orders.

· Advises and assists customers with their choices of product.

· Utilizes various selling techniques to increase sales.

· Accurately completes sales using DIS system according to established

procedures.

· Look up, order and stock parts.

· Check-in/check-out incoming and outgoing freight.

· Develops and maintains knowledge of all merchandise in selling area to

effectively assist customers with accurate information; keeps current as new

product lines are introduced.

· Assists with merchandising efforts, displays, and floor moves as needed.

· Utilizes customer-focused selling skills, add-on selling, closing skills, and other

sales generating skills.

• Performs other related duties as assigned by management.

QUALIFICATIONS:

· High School Diploma or GED

· Tractor/Industrial Equipment parts experience preferred.

· Strong Mechanical aptitude.

· Must possess basic computer skills

· Commitment to excellence and high standards

· Ability to manage priorities and workflow

· Versatility, flexibility, and a willingness to work within constantly changing

priorities with enthusiasm

· Excellent customer service skills

· Creative, flexible, and innovative team player

· Ability to understand and follow written and verbal instructions.

· Professional appearance and demeanor

· Ability to effectively communicate with people at all levels and from various

backgrounds.

COMPETENCIES:

• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organized and detail focused.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand, walk and sit
• Continually utilize visual acuity to operate equipment, read
• technical information, and/or use a keyboard
• Frequently required to lift/push/carry up to 50 pounds

• Frequently work near moving mechanical parts
• Occasionally exposure to outside weather conditions
• Occasionally loud noise (examples: agricultural equipment, earth-moving equipment)
• Specialized equipment, machines, or vehicles used, Forklift

WAGES AND BENEFITS:

• Base hourly pay depending on experience and qualifications
• Discretionary Bonus
• Health, Dental, Prescription, Life Insurance
• HSA
• Paid Leave (PTO)
• Paid Holiday
• 401K with company match
• Swag Allowance

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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