Job Summary: Responsible for the collection of fees for services rendered to patients. Responsible for accurately and timely completing the cashier report and deposits, balancing cash drawers, preparing bank bags for transport to the bank for deposit, and reconciling outlet bags. Demonstrates knowledge and skills to appropriately communicate and interact with the patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs. Performance Expectations:Performance expectations will be covered in the orientation and precepted phases of orientation to your job.
- Demonstrate aptitude with equipment including, but not limited to, Multi-line phone system, Windows based computers, Epic software, Healthstream, printers, fax, copier, scanner, calculator, credit card machine.
- Demonstrate aptitude with proper telephone etiquette and communications skills. Must be able to enter complete detailed messages into Epic and direct messages to the appropriate employee. Identify messages which need prompt attention versus those messages that can be entered into Epic for a return phone call.
- Demonstrate aptitude with scheduling appointments and maintaining provider/ancillary schedules.
- Demonstrate aptitude with collections, registration of patient information, and precertification processes.
- Demonstrate aptitude with numbering and classifying medical records to be scanned into Epic. Process medical records request and release of information as applicable by law.
- Demonstrate aptitude with efficiency and teamwork. When your tasks are complete, assist coworkers or ask manager for additional tasks.
- Demonstrate aptitude and desire to cross train for other positions within the clinic. Cross trained employees enables our department to provide quality, efficient, effective care to our patients.
Qualifications:Education/Skills High school graduation or equivalent required. Work Experience: One year of clerical experience required.Mental Demands: Must enjoy people and desire to assist doctors, patients, fellow employees, and hospital staff. Strong communication skills are essential. Must be willing to cooperate with others, take orders, and follow directions. Must exercise a high degree of tact, poise, and patience in dealing with the public. Individual must have a high energy level and be capable of handling pressure situations both mentally and physically.