Passport Operations Regional Manager
: Job Details :

Passport Operations Regional Manager

Location: Remote (East Coast, West Coast, Central)

Clearance: Active Secret

Passport Operational Regional Managers provide managerial support for a team of Field Service Engineers at various Passport Agencies and Passport Centers across the United States. Regional managers coordinate schedules for Field Service Engineers to ensure all agencies are covered with the required resources and serve as a point of contact for escalation. These positions are responsible for system operations meeting or exceeding service level agreements and production standards as defined in the performance work statement.

NGPP is a complex program where Integral Federal, Inc. is leading the operations and enhancement efforts at 2 passport centers and 27 passport agencies across the country.

Responsibilities

• Provide Leadership and Management of Field Service Engineers to exceed operational requirements and drive customer satisfaction. Serves as Field Service Engineer escalation point of contact for printer operations and maintenance.
• Oversees the management of daily printer operations, distribution and usage for consumable materials printer warranties and warranty renewal.
• Preventative maintenance scheduling FST distribution and FST allocation and application based on available technicians.
• Part inventory and distribution based on MTBF and MTBR metrics.
• Ensures effective identification and management of issues, risks and opportunities.
• Drive risk reductions and opportunity closure. Interacts with Operations Manager for printer issue resolution beyond capability of Field Service Engineers to include printer Original Equipment Manufacturer.

Qualifications

Required:

• Bachelor's degree and 3+ years of experience or 5+ direct years of experience with NGPP IAI BMPro and BMOne printers.
• Excellent interpersonal, communication and customer relationship skills.
• Proficient with Microsoft Office suite of tools with the ability to quickly apply new techniques and concepts.
• Attention to detail and the ability to manage issues, risks and opportunities for operations.
• Ability to travel up to 25% of the time.
• Must have an active SECRET security clearance.

Preferred:

• Prior experience supporting the Department of State in an administrative, technical or operations capacity.
• Understanding of Field Service operations for Next Generation Passport Printers.
• Project Management Professional Certification.

Company Overview

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in Tysons Corner, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Paid Parking
• Employee Assistance Program

Integral is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military/veteran status, physical or mental disability, or any other protected class.

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