Location: Rutland,VT, USA
COMMUNITY HEATH:
Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.
ABOUT THE ROLE:
The Patient Access Center Specialist will provide clerical and administrative support to ensure patients are scheduled, registered and ready to receive the care they need in a friendly, timely manner.
FUNCTIONS OF THE POSITION:
* Answers phone calls with excellent customer service skills.
* Schedules patients within the algorithm designed, and utilizes the nurse triage when necessary.
* Properly scans all appropriate paperwork into the Electronic Medical Record (EMR).
* Works closely with each practice to ensure all data items are accessible and in the correct standard EMR location
* Provides directory information to internal and external inquirers.
* Acts in a professional manner at all times.
* Knowledgeable of all departments and services available in the facility.
* Perform other duties as required.
KNOWLEDGE, EDUCATION & SKILLS REQUIRED:
* High School diploma required or equivalent; college degree preferred or equivalent education and experience
* Microsoft Office & Electronic Health Record Skills
* Minimum of one years experience in a healthcare setting
* Ability to learn new skills and adapt to change quickly.
* Reports to work on time and as scheduled
* Completes work in accordance with productivity metrics.
* Must be able to provide information regarding office policy and procedure.
* Must be able to manage emergency situations in a calm manner.
* Must have strong decision-making skills.
* Must be able to interpret instructions and prepare records.
* Maintains patient confidentiality.
HOW WE SUPPORT YOU:
* Work Life Balance
* Generous Time Off
* Medical, dental, and vision insurance.
* Health savings account option.
* Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.
* Comprehensive Wellness Program.
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