Patient Access Coordinator
: Job Details :

**Employment Type:**Full time**Shift:**Night Shift**Description:**Trinity Health is a non-profit health care system serving Grand Rapids, Muskegon, the Lakeshore and the surrounding communities. We provide compassionate care, award-winning expertise, and the latest technology, all in an inclusive, Catholic, faith-based setting that honors the sacredness and dignity of every person.We are part of Trinity Health ( , the nation's second-largest Catholic Health System.You're our number one priority. We care about you as a total person, including your mind, body and spirit, and believe that patient-focused care is the fastest path to healing.**About the Position:**In an Emergency Room setting, greets patients and family members and obtains and verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery. Enters patient/guarantor data in patient accounting system; collects patient signatures on forms; and scans registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors. Enhances the patient experience throughout all patient interactions, the majority of which are face-to-face.**Requirements:**+ Required: High school diploma. Preferred: Associate's Degree, or an equivalent combination of education and experience. Data entry skills (50-60 keystrokes per minutes). Prefer one year of applicable experience in a healthcare provider or payer environment.+ Must have fluid experience with various software programs and ability use multiple systems to obtain or validate information during the interview process.+ Basic computer skills. Preferred: Working knowledge of medical terminology.+ Required: Excellent communication (verbal and written) and organizational skills. Interpersonal skills to deal with internal and external customers, including ability to interpret customer needs, recommend and take action to satisfy the customer's needs. Accuracy, attentiveness to detail and time management skills.**Shift/Location:**Full time, 36 hours per week. On-the-floor coordinator, which means this position has a floor shift registering patients and coordinator duties as well.6pm - 6:30am with weekend, on-call, and holiday rotationLocated at the Grand Rapids Emergency Department, Jefferson Ave**Our Commitment to Diversity and Inclusion**Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.Our Commitment to Diversity and InclusionTrinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.EOE including disability/veteran