Patient Access Coordinator
: Job Details :

We are searching for a Patient Access Coordinator - someone who works well in a fast-paced hospital setting. In this position, you will perform scheduling & registration duties and supervise specific duties associated with the daily operations. You will be responsible for ensuring accurate and timely scheduling of patient appointments and accurate verification of demographic information and verification of benefits.Think you've got what it takes?Qualifications:A high school diploma or GED is required, BS preferred.A minimum of 2 years of experience performing all aspects of the scheduling and registration process is required (in lieu of actual work experience, an Associate's or Bachelor's degree may be substituted)Call Center experience preferred.Responsibilities:Reviews telephone call queue to ensure call volume and staff ratio are adequate to meet department service standardsAssist with incoming calls and scheduling as needed and in accordance with department service standardsInforms management of potential opportunities and/or issuesProvides customer service support for staff, patients/families, and clinicsFinancially secures a patient account to maximize Physician and Hospital reimbursement in a customer service oriented fashionHandles incoming calls for appointments from patients, internal staff and physicians in a courteous, professional and timely mannerProvides customer service to internal and external customersServes as a resource to staff members and as an escalation point person for QA issuesMonitors pre-admit schedules and work lists to ensure timely completion of insurance verification and all pre-admit work, including authorization when requiredMeets with Manager at least weekly to discuss issues/initiatives/staff performance and review department productivityCorrectly follows Cue Card protocol when patient or responsible party requests an earlier appointment and/or offers to place the patient on the clinic wait list