Location: Sharon,CT, USA
Nuvance Health is a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital, and Sharon Hospital in Connecticut and Northern Dutchess Hospital, Putnam Hospital Center, and Vassar Brothers Medical Center in New York - plus multiple primary and specialty care physician practice locations including The Heart Center, a leading provider of cardiology care.
Summary:
Facilitate patient flow through the system from scheduling through registration check-in so patients have a one-touch registration/scheduling experience. Obtain demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Perform registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provide estimates for services, when appropriate. Receives and processes patient financial liability payments.
Responsibilities:
* Greet patients and/or physicians, staff, co-workers, and guests promptly and in a professional manner.
* Check patients into the system and provide direction based on appointment location, financial clearance, and counseling status. Acknowledge and assist patients with special needs and respect confidentiality.
* Respond to telephone calls according to established customer service standards. Provide requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements.
* Perform accurate search/selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure accuracy of patient identification.
* Accurately establish and schedule appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact with patients to obtain additional information or confirm scheduled appointments.
* Perform registration functions in the system and enter accurate and complete demographic and financial information to aid in securing payment for services rendered.
* Perform insurance eligibility verification and execute payor requirements, as needed. Initiate eligibility transactions via the internet, contacting payor to obtain billing information and authorization and scripts for service, when appropriate.
* Provide estimates for services when appropriate, communicates and actively solicits patient liability.
* Enter testing orders in the appropriate system, when necessary. Requires an understanding of coding, procedural protocols, and the charge description master.
* Obtain signatures for all required organization, state, and federal consents and/or notifications.
* Must be compliant, current, and knowledgeable with Department Policies and Procedures.
* Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights.
Requirements:
* HS Diploma or equivalent with minimum of 2 years job-related experience
* Preference given to applicants with an Associate degree and 6 months job-related experience
* Basic MS Word & MS Excel skills
* Customer Service and organizational skills
* Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire.
Location: Sharon Hospital, 50 Hospital Hill Road, Sharon, CT
Work Type: Part-Time/30 hr./week
Work Shift: 6am-4pm, Mon.-Sat., Flexible; 1 summer; 1 winter holiday
Department: Patient Access
Exempt: No
Salary Range:
$15.30 - $28.22 Hourly
Working Conditions:
* Significant manual skills / motor coordination & finger dexterity
* Some occupational risk
* Sedentary/light effort; may exert up to 10 lbs. force
* Generally pleasant working conditions
EOE including disability/veterans
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-###-#### (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.