Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity: CAREER OPPORTUNITY OFFERING: - Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
***This position is an onsite role, and candidates must be able to work on-site at the hospital in Tyler, Texas. ONE YEAR OF EPIC EMR EXPERIENCE IS REQUIRED.**** With little supervision, the Patient Access Quality Assurance Specialist will work directly with all levels of Patient Access leadership and the individual Patient Access Specialists and Sr. Patient Access Specialists. They will be responsible for auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency to policy and procedure. They will be responsible for identifying trends and provide reporting for training/coaching purposes to both leadership and associates. In addition to auditing accounts, the auditor will ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality.
Job Responsibilities: - The QA specialist will be responsible for auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency to policy and procedure.
- They will monitor the quality audit tool and process and ensures accurate record keeping and audit scoring and system documentation.
- They will be responsible for identifying trends and recommend quality and training needs of the department.
- The auditor will partner with the leadership team to monitor, record and provide individual performance reporting for training/coaching purposes.
- They will ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality.
- They will be responsible to collaborate with Patient Access leadership to remain updated on any new policy and procedure changes to make necessary changes on all associate scorecards.
- Continuous research, development and implementation of new quality procedures and programs to ensure cutting edge ideas and efficiencies.
- They will be expected to provide routine calibrations with the associates to further explain the score.
- They will be expected to provide ad hoc audits requested by Patient Access leadership, in addition to normal account edits.
Experience We Love: •1 - 3 years of customer service experience
Required Qualifications: •High School Diploma/GED Required •CRCR Required within 6 months of hire
Other Preferred Knowledge, Skills and Abilities: - Other 4 year/ Bachelors Degree
- Minimum Years and Type of Experience: 2 years of Patient Access operations experience
- Other Knowledge, Skills and Abilities Required:
- Knowledgeable in Patient Access Services and Patient Access technology, applications, systems, processes.
- Knowledgeable in all Microsoft Office products, with an emphasis in Excel.
Join an award-winning company Three-time winner of Best in KLAS 2020-2022 2022 Top Workplaces Healthcare Industry Award 2022 Top Workplaces USA Award 2022 Top Workplaces Culture Excellence Awards
- Innovation
- Work-Life Flexibility
- Leadership
- Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact ...@ensemblehp.com. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range. EEOC - Know Your Rights FMLA Rights - English La FMLA Espaol