Patient Access Referral Coordinator
: Job Details :

SWLA CENTER FOR HEALTH SERVICESJOB DESCRIPTIONJOB TITLE: Patient Access Referral CoordinatorDEPARTMENT: Physician ReferralsSUPERVISED BY: Chief Nursing Officer/Lead Referral SupervisorSUMMARY:This position requires the employee to know and understand confidentiality and to employ thestrictest confidentiality when handling patient information. This position assures successfularrangement and completion of patient referral documents, both internally and externally.EDUCATION, TRAINING AND EXPERIENCE:1. Minimum of two (2) years of post-high school training in office management or similarcourse of study and one (1) year of medical office work experience.2. At least one (1) year of medical terminology.3. Able to work without supervision.4. Understand English grammar and office etiquette.5. Possess clerical skills & able to operate office equipment (e.g. fax, copier, etc.)6. Demonstrate familiarity with Microsoft office products.7. Possess Organizational skills and have ability to work under deadlines.8. Ability to multi-task establishes priorities, works independently and proceeds withobjectives without supervision.9. Clear speech and adequate hearing and vision are necessary to perform functionsrequired in clerical and administrative activities.JOB RESPONSIBILITIES:1. Answer telephone calls. Uses telephone to make appointments for SWLACH's patientsthat are referred to other providers for specialty services. Follow up on SWLACHs'referrals to hospitals and other providers.2. Complete referral forms. Mails and/or faxes forms to designated providers. Copy formsand incorporates them into the tracking system.3. Notify patients of appointments and provide answers to their questions as appropriate.4. Maintain a record of all outbound referrals and log them into the tracking system.5. Receive patient's records/referrals after service and forwards them to Medical Recordsfor scanning.6. Complete requests for additional information from providers receiving SWLACHS'Referrals. Calls hospitals and physician offices to obtain additional information onreferrals to SWLACHS.7. Assist COO/Referral Supervisor offices with clerical activities. Assist COO with HIPAAactivities as required.8. Assumes additional related functions, when necessary, as assigned.MISSION AND CUSTOMER SERVICE:1. Demonstrate the Mission and acts in ways that advance the best interest of thecustomers entrusted to our care. Positively represents SWLA Center for Health Services(SWLA) in the workplace and the community.2. Present a professional image: apparel and appearance are appropriate according toSWLA department dress code.3. Demonstrate effective communication and listens attentively to the customer andpromptly acts upon requests with consideration for patient privacy. Keep the customerinformed about their care and treatment in a comfortable atmosphere.4. Respect the gifts and talents (the diversity that co-workers bring to their jobs) of eachother. Demonstrates effective communication and assists co-workers as necessary.5. Respect the privacy and confidentiality of the customers we serve, our physicians, coworkers and the community.6. Practices safe work habits and maintain a safe environment for self, co-workers,patients, and visitors.7. Work collaboratively to solve problems, improve processes, and develop services. Actsas an advocate for our customers.8. Complies with organization/department policies and procedures, including but notlimited to confidentiality, safety, cooperation/flexibility and attendance.9. Understands and complies with applicable federal/state laws and Standards of Conductas related to assigned job duties.10. Participates in departmental or organizational quality. Continuous performanceimprovement activity.