Patient Access Rep- Call Center
: Job Details :

1. Promote a safe, cooperative and professional health care environment to ensure optimum patient care (as per HR Policy 113c).2. Adheres to all hospital policies, procedures, rules and regulations, including but not limited to, absenteeism, ETIME, cellular telephone usage, dress code and rules of conduct. 3. Makes Customer Service a priority, treating customers (patients, visitors, and co-workers) in a professional manner exercising courtesy and tact. Effectively communicates with patients and others about SBH services in their area(s) of expertise or responsibility and ensures that concerns, questions or issues reach the right person(s) in SBH in a timely fashion. 4. Demonstrates the standards of performance and behaviors consistent with the DRIVE to Patient-Centered Excellence.5. Answering of the telephone in a timely manner, politely and in a professional manner.6. Adhere to Call Centers scripting and protocols.7. Schedules appointments as per protocols.8. Electronic verification of patient appointments. 9. Verification and entry of personal and visit data.10. Respond to patient questions and inquiries in a respectful manner.11. Identify and escalate priority issues. 12. Route calls to appropriate personnel such as to RN for clinical issues. 13. Embody the mission, vision and patient excellence values in all communications.14. Performs any other duties as assigned.

Education Required:

High school diploma or equivalent.

License/Certification/Registration(s) Required:

N/A

Experience/Skills Required:

Bilingual (Spanish and English) required6 months' experience as a registrar preferredBasic computer skills with knowledge of medical terminology preferred