Patient Access Rep-ER-Full time
: Job Details :

OverviewA Patient Access Clerk is a specialized health care professional who is responsible for obtaining and verifying patient demographic and insurance information to ensure proper billing of patient account as well as a means of contacting the patient in regards to their treatment and/or billing issues. Patient Access Clerks are the front line of Marshall Medical Centers and expected to be an exemplary model of customer service.Primary Responsibilities:* Verifying Demographic patient information including address, phone number, insurance* Obtaining pre-certs and insurance authorizations for scheduled procedures* Collection of co-pays, deductibles, and deposits* Directing and escorting patients and visitors to designated locations* Provides a resource for billing and payment inquires* Oversees cashier responsibilities in posting payments and creating deposits facility specific* Maintains accuracy through provided vendor service and department policy* Complete all required annual competencies* Adheres to Hospital procedure in regards to requirements for outpatient orders* Obtains room assignments through provided vendor services and communicates admissions to appropriate Nursing and clinical staffQualificationsEducation required: A high school diploma or GED.Experience: Prior experience in the healthcare environment and/or customer service is preferred.Additional skills/abilities: A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary as well as money management skills. This position requires the ability to communicate in a pleasant, professional, concise, and caring manner. It also requires critical thinking and problem solving to ensure the best care possible for our patients.