Location: Hiawatha,KS, USA
Job DetailsJob LocationAmberwell Hiawatha - Hiawatha, KSPosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageNoneJob Shift12 Hour DayJob CategoryCustomer Service - Patient Access- Patient AdmittingDescriptionBASIC FUNCTION:The Patient Access Representative conducts professional patient interviews obtaining demographic, financial, and biographical information. This position is responsible for understanding insurance terminology, obtaining information to appropriately bill payers, verify patient insurance eligibility, confirm benefits eligibility, and gather statistical information in compliance with federal and state regulations. Complete payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. This position is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multi-task in a fast paced work environment.The Patient Care Technician (PCT) provides direct non-licensed nursing care to patients of all age groups admitted by following the direction of their assigned nurses in accordance with Amberwell Hiawatha policy and procedures. SHIFT DAYS/HOURS:Day Shift: 7am-7pm. Night Shift: 7pm-7am. PRN Shifts may vary between 8 and 12 hour shifts based on need and subject to director's approval. Days are dependent upon individual schedule. Weekend and holiday rotation required. Subject to change based on business necessity. QualificationsQUALIFICATIONS:Education: High School diploma or GED equivalent, preferred. Experience: Medical Office experience preferred, customer service experience preferred.PCT: At least one year of experience or comparable on-the-job training preferred. On-the-job training may be provided to a non-experienced candidate who shows proficiency and or natural aptitude towards Amberwell's culture priorities. Exemption of experience will only be granted by director of unit or Chief Nursing Officer. Certificates, License, Registrations: Certified Nursing Assistant certification, preferred. BLS certification, required. (BLS may be earned during employment).Knowledge, Skills, Abilities: Access: Must be able to multi-task, critical thinking skills, computer skills, telephone etiquette. Must have a comprehensive, timely knowledge of PCT practice and must be able to apply that knowledge to various situations, ranging from routine to emergent. The PCT must be able to accept delegation from other staff. Maintain compliance with HIPAA, patient confidentiality and facility required competencies. Physical: Heavy work: Exerting 50 to 100 pounds occasionally, or 20 to 50 pounds of force frequently or 10 to 20 pounds constantly to move objects. Physical demand requirements are in excess of those for medium work. INTERPERSONAL RELATIONSHIPS:Supervision Received: Director of Revenue Cycle and Director of Emergency RoomOther: Patients, families, visitors, other hospital personnel, medical staff, other medical facility personnel, community program personnel, mortuary personnel, EMS personnel, members of the general public, students of healthcare. EXPOSURE TO HAZARDS:To reduce job hazards, this position is responsible for wearing PPE during job functions. PPE can include: gloves, gown/coat, mask, shoe covers, head/face, eye, ear protection and CAPR. Each job function requires different level of PPE, individuals receive initial and annual training to identify the appropriate level of PPE required. This position is classified Class I by OSHA and id exposed to odors, infectious microorganisms and bodily fluids. EQUIPMENT USED: The PCT must obtain the knowledge (training will be provided) and ability to utilize the vital sign machines, blood pressure (both manual and mechanical) equipment, thermometers, pulse oximeters, aqua K pad, sequential compression devices, sit to stand and Hoyer lift, low air loss mattress cover, various scales, bed and chair alarms, bed pans, bedside commode, shower chair, bedside glucose monitor, bladder ultrasonography, 12 lead EKG machine, call light system and room work stations. Department specific requirements may include venipuncture, TOCO monitoring equipment and neonatal warmer.ESSENTIAL FUNCTIONS:Register patients at the check in station within the department.Ensure patient safety measures for patient identification are followed.Make sure all paperwork is collected and entered into the EMR.Scan all appropriate documents into the account for a patient.Enter manual charges for the Emergency Department.Complete department competencies and assist with the needs of the department including but limited to:Vital Signs: report any abnormal values to ER Nurse immediatelyIntake and OutputBlood glucoseBed turnoverFoley removalIV removalStraight catheterization for urine sampleEnsure that supplies are ordered promptly and kept in stock. (Make sure to check nonchargeable items as well as chargeable) Utilizes supplies and equipment efficiently and cost effectively. Assure all chargeable items are accurately charged to patients account. Maintains accurate and fiscally responsible count of supplies needed for the department. Reports concern with inventory immediately to ensure charges are not being missed.Assists the nurse with maintaining patients' physical and emotional comfort and hygiene.Offer a clean and supportive patient environment by maintaining cleanliness of patient rooms and unit as a whole. Maintain equipment in good working order and reporting malfunctions to DirectorPut together transfer packets for all ER transfersPerforms duties delegated by the assigned nurse or Director. Effectively carries out delegated duties and responsibilities within scope of practice. Communicate concerns, needs and any other work-related issues utilizing the Director.Assist with orientation of new employees and excel in conveying knowledge to others during the orientation processMay be required to train and float to other nursing departments.Continual surveillance and proactive participation in ongoing Infection Prevention and Control measures in accordance with policies located in the Infection Control Manual in MCNPrioritize and maintain Amberwell Culture Competencies Other duties as assigned within scope of practice.