Location: Fort Worth,TX, USA
Hiring Now: Healthcare Customer Support Representatives in Fort Worth, TX!
CornerStone Staffing is seeking 20+ Healthcare Customer Support Representatives for a leading independent specialty pharmacy in Cary, North Carolina OR Fort Worth, TX. If you have experience with high-volume inbound calls, scheduling refills, and assisting patients with status updates, this is an excellent opportunity for you to join a team dedicated to rare diseases and cancer medications.
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Location: Fort Worth, TX OR Cary, NC(100% On-Site)Pay: $20.40/hrSchedule: Monday – Friday, with shifts available between 8 AM - 8 PM EST; flexibility for overtime and weekends is required.Training: The training schedule is 8 AM - 5 PM for the first 4 weeks. After training, your work schedule will be provided.
About the Role: As a Healthcare Customer Support Representative, you'll play a key role in Pharmacy Operations by managing both inbound and outbound calls. Your responsibilities will include scheduling medication refills, providing status updates, and ensuring calls are routed to the appropriate personnel. We're looking for enthusiastic, organized individuals who excel at delivering exceptional customer service to our patients, clinicians, and clients.
Key Responsibilities:
Serve as the primary contact for inbound calls, minimizing workflow interruptions by addressing non-clinical inquiries such as prescription status and financial information.
Handle inbound and outbound calls to schedule medication deliveries and payments, ensuring accurate information is recorded for timely distribution.
Respond directly to customer inquiries or route calls to the appropriate staff for prompt resolution and customer satisfaction.
Update progress notes in the system to enable quick status assessments by other team members.
Provide customer service by managing system information to address refill needs, verify insurance details, provide prescription statuses, and supply copies of invoices as needed.
Qualifications/Requirements:
High School Diploma or GED required; an Associate degree is preferred.
Previous customer service experience in a call center setting (retail experience not applicable).
Experience with management information systems to effectively address customer needs.
Proficiency in Microsoft applications.
Excellent verbal and written communication skills.
Professional telephone etiquette.
Strong attention to detail.
Medical office experience or knowledge of medical terminology is preferred.
Must be willing to take a typing and customer service test.
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