Under direction of the Rural Health Clinic (RHC) Practice Manager, the Patient Access Representative is responsible for providing exemplary customer service to all incoming patients and visitors, handling telephone calls and collecting information from patients. The Patient Access Representative isresponsible for complete and accurate data collection and recording, and communicating and collaborating with the interdisciplinary team so that patient outcomes are achieved.
Essential Duties and Responsibilities:- Provides exemplary customer service to all patients, visitors and vendors
- Greets arriving patients in a warm and inviting manner
- Answers phones, screens calls and documents messages in patient cases
- Handles incoming and outgoing mail
- Prepares electronic and written correspondence
- Supports office security by monitoring incoming and outgoing visitors
- Schedules appointments in line with practice protocol
- Obtains and accurately documents medical insurance information
- Verifies medical insurance information on the appropriate insurer portals
- Collects medical insurance co-payments and balances cash drawer at the end of the business day
- Processes medical insurance submissions
- Maintains patient records
- Demonstrates a strong commitment to patient-centered care within an interdisciplinary environment.
- Interacts with patients, families, providers, and other staff in a professional, positive, and respectful manner.
- Consistently demonstrates a positive attitude
- Fosters teamwork by offering assistance to others
- Communicates clearly and effectively with other team members
- Demonstrates clear ownership of workplace and patient safety
- Reports mistakes, near misses, adverse events and quality and safety concerns
- Participates in the development and implementation of safety and quality improvement activities
- Protects patient confidentiality and abides by all HIPAA and privacy laws
- Other duties as may be assigned
Job Qualification Requirements:Education: High School Diploma/GED required; Associate's degree preferred.
Licensure/Certification: Certified Revenue Cycle Representative (CRCR) certification encouraged within 1 year of employment.
Experience: Two to three years previous receptionist or customer service experience preferred. Knowledge in the use of standard office machines and computer software. Knowledge of Microsoft Office and scheduling software preferred. Excellent interpersonal skills required. Previous experience in a medical office is preferred.