At Stony Brook Medicine, our
Patient Access Representatives are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput. Qualified candidates will demonstrate excellent communication skills, interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.
The Patient Access Representative assigned to
Inpatient Follow Up is a key member of the Patient Access Services team, responsible for completing inpatient registrations, insurance verification, securing regulatory signatures and collecting inpatient point of service payments at the bedside. Professionally interacts with all hospital and clinical staff. Promotes a positive experience in all patient encounters. Duties of a Patient Access Inpatient Representative may include the following, but are not limited to:
- Complete patient registration at inpatient bedside, including required demographic, regulatory information and signatures, and confirming insurance eligibility.
- Review registrations for completeness and correctness and supports registration areas when needed.
- Ensures that compliance regulations are met (including securing consents and regulatory signatures from patients or designee).
- Provides information on financial care counseling resources for self-pay patients.
- Assists in audits of regulatory documents / signatures.
- Must be able to maneuver a work station on wheels through patients' rooms within the designated registration areas, such as the emergency department and/or inpatient units.
Qualifications Required: Associate's Degree with one year working experience in healthcare, hospitality or related industry. In lieu of degree, two years of demonstrated excellence working in a patient facing role in health care, such as medical office. Excellence in verbal and written communication, computing and multi-tasking skills. Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and distressed family members). Strong PC experience and Microsoft Office; Excel, PowerPoint, and Word skills required. Ability to work with multidisciplinary teams. The selected candidate will be required to work some holidays. Pass days are variable and weekend availability is required.
Preferred: Bilingual in English and Spanish. Billing Experience, Accounts Receivable, Hospital Patient Access/Registration experience. Skill experience in insurance reimbursement. Familiarity with Medical insurance benefits, demonstrated through experience with EMR computerized registration / Financial / IT systems. Knowledge of medical terminology. Previous experience as a Patient Access Representative at a Medical Center is preferred.
Special Notes: Resume/CV should be included with the online application. Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date). If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.
- Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
- All Hospital positions maybe subject to changes in pass days and shifts as necessary.
- This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
- This function/position maybe designated as essential. This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
Prior to start date, the selected candidate must meet the following requirements: - Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
- Complete electronic reference check with a minimum of three (3) professional references.
- Successfully complete a 4 panel drug screen*
- Meet Regulatory Requirements for pre employment screenings.
- Provide a copy of any required New York State license(s)/certificate(s).
Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer. *The hiring department will be responsible for any fee incurred for examination. Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)###-####. In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewedhere. Visit ourWHY WORK HERE page to learn about the total rewards we offer.Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.
Anticipated Pay: The salary for this position has been established as $44,451 / year. The above salary represents SBUH's good faith and reasonable estimate of the range of possible compensation at the time of posting. In addition, all UUP positions have an additional $3,087 for location, Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and state pension that add to your bottom line.