Patient Access Representative
: Job Details :

Number of Job Openings Available:1Date Posted:December 12, 2024Department:16008932 Revenue Cycle Management Registration MercyShift:Permanent Evenings (United States of America)Shift Length:8 hour shiftHours Per Week:20Union Contract:SEIU-4-Mercy Service WorkersWeekend Rotation:Every OtherJob Summary:Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.Key Position Details:This position requires a 2-week daytime training period starting of your first day of employment, after which shifts will transition to planned evening scheduled shifts.* 0.5 FTE (40 hours per 2-week pay period)* 8-hour permanent evening shifts* Every other weekend* Scheduled weekday start times are between 11:30am-4pm, weekend start times are 3:30pmJob Description:Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.Principle Responsibilities* Greets and welcomes patient in person.* Collects demographic and insurance information.* Checks in or interviews patient to complete appropriate paperwork.* Directs patient to their appointment or procedure.* Documents any issues and resolutions in electronic medical record.* May assist in scheduling add-on appointments.* Verifies eligibility and benefits information for payers and interprets results.* Obtains cost information and explains information to patient if necessary.* Obtains signatures from patients as needed.* Collects co-pay or deductibles. Determines patient need for financial counseling and offers to explain resources available.* May order supplies in designated work area.* Uses resources, tools and procedures to complete accounts in assigned work queues.* Assists patient in completion of request for information forms and submits to appropriate department.* May gather medical record information from all departments for collection and distribution.* May mentor new staff.* Other duties as assigned.Required Qualifications* Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description* 2 to 5 years of revenue cycle experience* 2 to 5 years of customer service experience* 0 to 2 years of general office experience* 0 to 2 years of experience using computers including an electronic medical record, Microsoft Word, Excel and OutlookPreferred Qualifications* High school diploma or GEDPhysical Demands* Light Work:* Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently