Building Location:32nd Avenue Building
Department:46160 Registration
Job Description:This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.**This shift is an overnight shift**This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician's order, and provide patients with cost estimates and itineraries for their upcoming appointments.Key Responsibilities:• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision. • Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary. • Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.• Maintains all assigned work queues according to supervisor's instructions and guidance.• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed. • Sanitizes registration equipment between each use and restocks basic supplies.• Other clerical duties as assigned. Preferred Qualifications:• Previous Patient Access Representative or Patient Scheduler experience preferred
Education Qualifications:No educational requirement.
Licensure/Certification Qualifications:FTE:0.8
Possible Remote/Hybrid Option:
Shift Rotation:Permanent Night Rotation (United States of America)
Shift Start Time:Shift End Time:Weekends:Holidays:No
Call Obligation:No
Union:Union Posting Deadline: