Patient Access Specialist I (57562)
: Job Details :

Job Summary: Works as part of a multi-disciplinary team to provide answers to inquiries and questions, troubleshoot problems and provide information, intervention or referrals with a professional and respectful customer service focus telephonically and/or in person. Provides a variety of support services in connection to the day-to-day operations in a health care environment servicing clients. Duties include: first and ongoing point of contact for all clients either by phone or in person; patient enrollment, demographic verification, collection of co-pays, scheduling, referring clients and staff to appropriate resources. Must be able to consistently stay calm while interacting with clients telephonically or in person. Must be able to adapt to a consistently changing fast paced environment that requires excellent multi-tasking skills. Must be flexible with the business needs and report daily with a can do approach. Performs all other duties as assigned.Essential Functions:* Greets all visitors while making them feel welcome, whether in person or telephonically, and notifies staff of client arrival and directs visitors to appropriate location* Is responsible for navigating the treatment/services needs of the caller or patient and assists with: setting appointments, rescheduling and or referring them to internal or external resources and professionals; completing enrollment as needed for clients to receive services.* Seeks and maintains efficiencies for Diversus Healths patients access processes* Develops and maintains strong internal/ external working relationships and communication.* Attends and completes all required job-specific trainings and meetings as designated.* Maintain a positive work environment.The environment at Diversus Health is fluid. Roles and responsibilities may be altered to accommodate changing business conditions and objectives. Employees may be asked to perform duties that are outside of the specific work that is listed. This position may require you to work standard hours, as well as flexible hours before and after standard hours, and overtime in excess of 40 hours in a work week.Our rich benefits package includes:* Exceptional Health Benefits (medical, dental, vision)* 4% 401(k) company match fully vested* Vacation and Sick Time* Paid Long-Term Disability coverage* Paid Holidays, including 3 floating holidays to use as you wish* Employee Assistance Program (includes free therapy access)* Professional Development Funds* Robust Training Program* Second Language Monthly Bonus (subject to assessment)At Diversus Health, we believe in a truly healthy society where mental and behavioral healthcare unite to make lives better. Our goal is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. Every day. It is a lofty goal; we know. But we make it happen with the best team in behavioral health* New hires are typically brought into the organization between the minimum and the midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role.Thank you for taking the time to explore a career with us.QualificationsKnowledge/Skills/Abilities:* Minimum high school diploma or equivalent experience.* Strong work experience in customer service industry, preferably 2+ years.* Excellent data entry skills; Type 25+ w.p.m.* Excellent computer skills, with extensive experience using program within Microsoft Office, to include Word, Outlook and Excel preferred.* Electronic Health Records experience a plus.* Excellent verbal and written communication skills.* Excellent organizational skills.* Ability to maintain sensitive and confidential information.* Strong ability to interact successfully with a variety of individuals.* Strong knowledge of Release of Information process, preferred.* Proven work history in a fast-paced environment with competing priorities and the expectation to multi-task.Diversus Health does not discriminate against applicants or employees on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.