Location: Crosby,MN, USA
POSITION SUMMARY
+ Responsible for accurately scheduling, obtaining/verifying patient information, appropriate documentation, and serving as the communication link between the patient, the provider and the other clinic departments or agencies involved in the patient's care.
POSITION QUALIFICATIONS
+ Education and Experience:
+ Prefer High School Diploma or equivalent. Prefer completion of Health Care Administrative Specialist or similar program or comparable experience in a health care facility. Successful completion of data entry and general clerical standards as administered by Cuyuna Regional Medical Center Human Resources Staff.
+ License/Certificates:
+ N/A
+ Special Skills and Aptitudes:
+ Effective Interpersonal relationships skills including good listening and communication skills.
+ Ability to handle confidential information discreetly and appropriately.
+ Ability to adapt resources to meet the needs of the situation.
+ Exercise good judgment, flexibility, creativity and insight to problem solving.
+ Adjust to stressful situations with confidence and good judgment.
+ General knowledge of insurance/insurance verification and/or medical necessity.
+ Basic knowledge of medical terminology.
+ Excellent customer service and telephone etiquette.
+ Ability to work independently.
+ Ability to multi-task.
+ High quality customer service.
ESSENTIAL RESPONSIBILITIES
+ Scheduling and Documentation
+ Accurately schedules patient appointments according to schedule guidelines and provider preferences including clinic day/hours, appointment types, allotted time slots, restrictions and orders.
+ Inform and instruct patients on procedure/appointment preparation.
+ Obtain and maintain accurate electronic medical record (EMR) including verification of demographic information, insurance information and any documentation entered.
+ Process physician orders as requested.
+ Timely monitor and address all work queues and tasks that need to be completed.
+ Provide clerical support for the department, providers and staff.
+ Communication/Customer Service
+ Answer all incoming phone calls in a timely, customer services friendly, and professional manner to assist callers with scheduling needs and is a liaison between the patient and the clinical staff.
+ Collaborate with all other departments and any outside entities to ensure accurate scheduling and continuation of care for the patient.
+ Participate as requires in continuous improvement activities to enhance the quality of patient care.
+ Collaborate with patients, providers, staff, and outside entities, and staff for referral, prior authorization, and coordination or care.
+ Greet and acknowledge patients, family members and all staff in a friendly and courteous manner.
+ Patient Registration/Insurance Verification/Cashier
+ Update patient information including demographics, insurance information, patient authorization and other paperwork per protocols.
+ Verify insurance coverage through proper portals and established procedures.
+ Communicate appropriately with providers and staff in supported departments.
+ Monitor no-shows/late cancellations and take action per set policies.
+ Collect co-pays and patient payments based on location.
+ Demonstrate accuracy in writing receipts, processing credit-card payments and balancing cash drawer/bag based on location.
+ Communicate with and direct patients to Financial Services to arrange for payment plans and to assist with billing questions.
+ Assist providers and nursing staff to make schedule adjustments and changes.
+ Process referral requests and monitors work queues.
+ Enter telephone encounters and complete assigned tasks in EMR.
+ Demonstrate Standards of Excellence when other duties are assigned.