Job description
Join Our Client's Team as a Patient Access Supervisor!
Are you an experienced healthcare professional with a passion for leadership and exceptional patient care? We are seeking a dynamic Patient Access Supervisor for our client, a local prominent health system, to oversee and manage their 24/7 Patient Access Department. This role emphasizes customer service, patient satisfaction, staff development, and financial goals while ensuring operational excellence.
Key Responsibilities:
- Lead, supervise, and develop the Patient Access team in areas such as Admissions, Emergency Department, Laboratory, Radiology Registration and Scheduling, and Financial Counseling.
- Oversee daily operations, including staff hiring, training, and evaluations.
- Ensure accuracy in patient registration, insurance verification, and copay collection.
- Collaborate with medical, nursing, and accounting teams to optimize patient placement and department efficiency.
- Assist with financial management and quality assurance activities.
- Provide rotational coverage, including weekend shifts and on-call duties.
- Float between different locations to support operational needs.
Qualifications:
Education:
- Associate's Degree (Required)
Experience:
- 4+ years of healthcare-related experience, including 2 years of supervisory experience (Required).
Skills:
- Strong interpersonal and written communication abilities.
- Expertise in hospital scheduling and billing systems.
- Advanced proficiency in Microsoft Office products.
- Proven ability to delegate, supervise, and develop staff in a fast-paced environment.
- Excellent customer relations and problem-solving skills.
- Bilingual candidates are a plus!
Certifications:
- CHAM Certification required within the first year of hire.
Core Responsibilities: Operational Management:
- Implement departmental goals and streamline workflows.
- Ensure staff meet departmental objectives, including TOS, ACD, charge reconciliation, and registration quality.
- Analyze and report on operational performance metrics and develop improvement strategies.
Performance Improvement:
- Monitor patient satisfaction scores and address areas for improvement.
- Review and resolve registration and eligibility issues promptly.
- Update training materials and performance improvement initiatives.
Human Resource Management:
- Schedule and supervise team members, conduct performance reviews, and provide mentorship.
- Support recruitment and retention goals while maintaining team engagement through regular feedback and meetings.
Administrative Duties:
- Oversee payroll, error reports, and supply inventory.
- Track and improve physician engagement and referral trends.
Why Join Us?
- Make a meaningful impact in a patient-focused environment.
- Collaborate with a dedicated team committed to operational excellence.
- Enjoy opportunities for professional growth and certification support.
Apply Today!
Take the next step in your healthcare career. Submit your application now to join our client's mission of delivering exceptional patient care and operational efficiency.
Job Type: Full-time
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- On call
- Rotating weekends
Work Location: In person