Location: Monett,MO, USA
Summary
* Best in Class Work Environment
* 5x Modern Healthcare Best Places to work
* America's Greatest Workplaces 2023 - Newsweek
* Greatest Workplace for Women 2023, 2024 - Newsweek
* Greatest Workplaces for Diversity 2024 - Newsweek
* Best Employers for New Grads 2023 - Forbes
* Best Employers by State - Missouri - 2023 - Forbes
* Benefits
* Robust, fully customizable benefits package including Medical/Vision/Dental and more!
* No cost eCare visits
* Employer-provided mental health services for employees and eligible family members
* Retirement with employer match up to 7%
* Tuition discounts and reimbursement available for continuing your education
* CoxHealth Fitness Center and Child Care discounts
* Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store
* Job Summary
* The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned.
The Team Lead helps cover certain duties in the Supervisor's absence, with support from the Supervisor's Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.
* Job Requirements
* Education
* Required: High school diploma or equivalent
* Experience
* Required: At least 6 months related patient access team experience with proven aptitude, knowledge of current procedures and demonstrated skill in assisting others; or, must be at least 1 year prior patient access experience if with another team or organization.
* Skills
* Excellent customer service and interpersonal skills
* Strong computer and relevant application use skills
* Ability to assist and teach others
* Detail-oriented with the ability to spot errors and trends
* Demonstrates initiative and self-motivation
* Demonstrates understanding and consistent practice of need for privacy and confidentiality
* Licensure/Certification/Registration
* Preferred: CHAA or CRCR