Children's Hospital of the King's Daughters
Location: Norfolk,VA, USA
Date: 2024-11-28T06:30:03Z
Job Description:
- GENERAL SUMMARY
- Under direction of the Patient Access Manager, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.
- ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
- Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
- Works collaboratively with various departments on patient access related information.
- Conducts pre-registration and insurance verification for CHKDHS services.
- Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
- Performs other duties as assigned.
- LICENSES AND/OR CERTIFICATIONS
- MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- High school diploma or equivalent required.
- 2 - 3 years of related work experience preferred.
- Minimum of six months customer service experience required, preferably in a healthcare setting.
- Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.
- Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
- Demonstrates proficiency in computer keyboarding skills required.
- Must be able to travel to varying work locations as needed.
- Increased Security Clearance Required for Job Roles in Medical Tower II: FBI fingerprinting, criminal background check, and Child Protective Services registry search.
- WORKING CONDITIONS
- Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent potential exposure to illness through routine work environment within a patient care area.
- PHYSICAL REQUIREMENTS
- Click here to view physical requirements.