Location: West Paces Ferry
We are seeking a highly motivated individual who interfaces with patients on a daily basis, delivering friendly, knowledgeable, and professional service.
Hours
8 AM - 5 PM, with occasional Saturdays.
Type
1 month temp-to-perm, transitioning to Direct Hire.
Responsibilities
- Receive Point of Service payment from patients checking out.
- Ensure accurate and timely charge capture for clinic-based services.
- Fax Work Status Forms to insurer, employer, and other interested parties within 48 hours of patient's appointment.
- Contact patients regarding outstanding balances and establish payment plans.
- Notify patients with balances for upcoming appointments.
- Assist with patient check-in as needed.
- Monitor and report missing slips to providers and/or the clinical team.
- Process patient refunds and collect on delinquent accounts.
- Process payments to patient accounts and schedule follow-ups for Doctor, MRI, and Physical Therapy.
- Respond to patient billing and statement inquiries via email/telephone/patient portal.
- Prepare and submit daily productivity reports.
- Other duties as assigned.
Competencies
- Analytical: Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
- Continuous Learning: Seeks feedback to improve performance; pursues training and development opportunities; shares expertise with others.
- Job Knowledge: Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Two years of healthcare or customer service experience required.
- Associate degree in Finance, Accounting, Healthcare Administration, Business, or related area or equivalent education, training, and/or experience required.
- Knowledge of ICD-10, CPT, HCPCS, and the use of modifiers preferred.
- Familiarity with CMS 1500 / UB04 claim forms.
- Knowledge of physician billing and/or collections.
Visit our website to learn more about our organization. As a member of our team, you will benefit from free job placement and services including immediate access to FFAM 360 Staffing available job openings, resume review and critique, and interview preparation with valuable information about the culture of potential employers. We also offer referral fees for any candidates you refer to us and are place with our clients.