Patient Account Representative-Collections (REMOTE)
: Job Details :

Responsible for working A/ R collection opportunities on unpaid claims through provided work queues. - Maintains required levels of productivity and quality while managing tasks to ensure timeliness of analytic report resolution. - Uses identified and known resources to accomplish collection-related tasks, including but not limited to payor websites, provider service lines, analytics, and correspondence. - Based on aging thresholds, obtains the status of claim payment, payment amount, and date of payment from the insurance company (government or managed). - Works to identify payment resolution when an insurance company does not provide payment information for a claim (this may include steps such as working with billing, coding, cash or other areas to resolve). - Based on department processes, responsible for escalating problem claims to management with a clear explanation of the problem, if multiple claims are impacted and possible resolution. - Responsible for voiding invalid claims t...Collections, Representative, Patient, Account, Remote, Payment, Retail, Healthcare