Westerkamp Group, LLC is an Accounts Receivable Management company focused on hospital billing and collections. We are currently seeking a Patient Account Representative in our Lisle, IL office to provide patient and third-party hospital follow-up, billing, and re-billing services to our clients.Job Description:The experienced Patient Account Representative will work as a member of our Client Team to support the efficient collection of hospital and professional claims for our Hospital clients. This full-time position will have standard work hours from 8:00am to 4:30pm Monday through Friday. The position can become fully remote after an initial 30-day training period.Primary Duties and Responsibilities:
- Contact third party payers to verify eligibility, obtain claim status and take steps to properly resolve UB-04 (837I) and CMS 1500 (837P) claims
- Utilize the various internal and online follow up tools provided by Westerkamp Group, LLC and our clients to resolve accounts
- Critically analyze account balances, Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS), denial reason codes (CARC), and remittance advice remark codes (RARC) on UB-04 or CMS-1500 claim forms to determine the root cause of denials
- Maintain work queues and track trends that can be escalated to management
- Clearly notate accounts per Westerkamp Group or client specific standards
- Review paper correspondence and take necessary action to resolve insurance payer requests.
- Analyze and submit cash posting payment and contractual adjustment errors
- Ability to adhere to strict compliance guidelines related to HIPAA
Qualifications:
- Self-motivated and ability to work well within a team and independently
- Strong attention to detail
- Excellent telephone and written communication skills
- Ability to work with multiple patient accounting and billing systems
- Willingness to learn new application systems and unique billing and collection requirements of our client
- Proficiency in computer skill
- Teamwork and a positive attitude
- Motivated to learn and adapt to changing environments and multiple projects
Education and Experience:
- High School Diploma or GED equivalent.
- Hospital collections and follow-up experience preferred.
- Epic Resolute
- Hospital Billing
- Professional Billing
Westerkamp Group, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. In addition to compliance with federal EEO statutes, Westerkamp Group, LLC complies with applicable state and local laws governing nondiscrimination.If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Casey Boudreaux at (985) ###-####.