Patient Accounts Customer Service Rep - Patient Accounts - General Hospital
: Job Details :

Job SummaryResponsible for the effective follow-up and collection of high dollar, delinquent, and problem account receivable claims by resolving patient inquiries in a timely and effective manner.Responsibilities• Follow up on accounts having received one or moreunanswered statements. • Obtain necessary information from guarantor/insurance company to obtain reimbursement. • Research accounts to obtain resolution, and do so with minimal support from Customer Service Team Lead or Supervisor, while serving as a resource to other PA Customer Service Representatives. • Review accounts to determine if they meet charity guidelines. • Receive incoming calls and mail that are within the assigned area of responsibility. • Make adjustments on accounts as needed, as well as move transactions that may be posted in error. • Cerner SME duties as needed. • Assist with training of new PA Customer Service Representatives.Knowledge, Skills & Abilities1. Maintain and document all applicable required education.2. Demonstrate positive customer service and co-worker relations.3. Comply with the company's attendance policy.4. Participate in the continuous, quality improvement activities of the department and institution.5. Perform work in a cost effective manner.6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.7. Perform work in alignment with the overall mission and strategic plan of the organization.8. Follow organizational and departmental policies and procedures, as applicable.9. Perform related duties as assigned.Education • High School Diploma or GED (Required) Experience: NoneCredentials • No Certification, Competency or License RequiredWork Schedule: DaysLocation: General HospitalLocation of Job: US:WV:Charleston