Job Purpose Summary: To ensure that patients and are properly billed for all services, and that payments are received and processed in a timely manner. Responsible for handling patient billing and balance inquiries and make a timely and appropriate resolution of all assigned accounts. Responsibilities Include:
- Analyze transaction information to identify refunds, delinquent accounts, and insufficient payments.
- Prepare and disburse patient financial statements
- Review all Past-due accounts and track their payment progress
- Resolve issues with delinquent accounts through contacting and working with the patient.
- Update Patient Account information as needed to ensure accuracy
- Collaborate with the Administrative Director and other RCM Team members to maintain company financial health.
- Effectively manage incoming billing inquiries
- Keep records of interaction in patient charts
- Identify and issue patient credits where needed
Core Competencies:
- Dependability/Accountability
- Excellent Communication Skills
- Flexibility/Adaptability
- Initiative/Self-Determination
- Compliance/Safety Focused
- Excellent Customer Service
- Quality/Integrity
- Teamwork
- Time Management
Job Type: Full-time Required education: Bachelor's Degree preferred, High school diploma or equivalent required. Required experience: Prior experience with Accounts Receivable in a professional setting Proper Knowledge and Skills:
- Excellent written and verbal communication skills
- High attention to detail and organization
- Technical Proficiency
- Critical thinker and problem-solving skills
- Team Player
- Good time-management skills
- Great interpersonal and communication skills
- Prior experience with Accounts Receivable in a professional setting
Physical requirements:
- Must be able to lift 20-50 lbs.
- Occasional to frequent walking, sitting, standing, driving
- Close eye work (computers, typing, reading, writing)
Environmental Factors:
- Communicable diseases
- Hot/cold temperatures
- Environmental conditions may vary
Preferred licenses or certifications:
- Current CPR Certification
- Narcan Certified