Patient Advocate II
: Job Details :

North Wilkesboro, NC, United States (On-site)Job DescriptionJOB SUMMARY:Manages relationships between patients, families, and Medical Center personnel. Serves as a liaison and mediator for both internal and external parties when concerns and challenging situations arise. Compiles information for investigation, classifies concerns and grievances, determines appropriate follow-up actions, and facilitates resolution of problems. Maintains timely and strictly confidential documentation to be used when accrediting bodies review patient care and hospital procedures. Presents him/herself professionally, has excellent interpersonal and communication skills, and is dedicated to improving care and communication throughout the Medical Center. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter. May provide leadership, coaching, and/or mentoring to a subordinate group.EDUCATION/EXPERIENCE:Bachelor's Degree in sociology, psychology, communications, or other human relations discipline required.3+ years of experience in hospital patient relations or comparable experience in a related field may be considered.Knowledge of medical terminology and Medical Center service lines/chain of command preferred.ESSENTIAL FUNCTIONS:Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution. Maintains patient confidentiality.Documents concerns for later analysis in order to maintain and improve the quality of care in the institution.Investigates and resolves patient/family problems with Medical Center departments by referral to appropriate departmental supervision.Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the Medical Center.Ensures that all contacts with patients, the public, physicians and other hospital staff are carried out in a prompt and courteous manner.Promotes a caring and compassionate environment.Assists in the compilation of monthly Patient Relations reports.Maintains professional knowledge by participating in hospital-required trainings, attending conferences, and providing education/training around patient-and-family centered care.Provides age/developmental appropriate care in accordance with Age/Developmental Specific Care Guidelines for the specific age groups served when interacting with patients' families.SKILLS & QUALIFICATIONS:Exceptional interpersonal and problem-solving skills, dedicated to improving care and communication throughout the Medical Center.Ability to deal with high levels of stress calmly and effectively with people who may be emotional.Exceptional oral and written communication skills.Professional appearance.Interacts with coworkers in an effective, positive, and professional manner to encourage a cohesive work environment.Conflict resolution skills, team player, work independently, gentle assertiveness, ability to work with diverse patients and family members and all levels of professional and administrative staff.About UsAtrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist's two main components are an integrated clinical system - anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem - that includes Brenner Children's Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.About the TeamMission, Vision and Culture CommitmentsMissionTo improve health, elevate hope and advance healing - for all.VisionTo be the first and best choice for care.Culture CommitmentsWe create a space where all Belong.We Work as One to make great things happen.We earn Trust in all we do.We Innovate to better the now and create the future.We drive for Excellence - always.Job InfoJob Identification 137226Job Category Patient Care SupportPosting Date 11/15/2024, 02:44 PMJob Schedule Full timeJob Shift DayLocations 1370 WEST D STREET, North Wilkesboro, NC, 28659, US (On-site)#J-18808-Ljbffr