DescriptionWestern Tidewater Community Service Board welcomes you to join our team! At WTCSB our mission is to provide a coordinated system of quality recovery-oriented care in Mental Health, Intellectual Disability, and Substance Abuse Services to the citizens of the cities of Franklin and Suffolk and the counties of Isle of Wight and Southampton. We continually strive to value staff, support diversity, and promote excellence and personal choice in the provision of consumer care. We are seeking a Full-Time Patient Advocate position.General Responsibilities for Patient Advocate:
- Develop a standing 'onsite' review schedule for TWC, CTH and CCSU
- Develop a standing 'onsite' review schedule for Waiver Residential and ICF Residential
- QA would conduct an onsite risk assessment, talk with individuals/review treatment plans and notate recommendations/issues/concerns as applicable.
- Develop a treatment team (specific to service provider) with scheduled meeting dates/times to review case issues/risk assessments notated during onsite reviews.
- QA would secure a copy of each programs policy manuals - this will ensure a clear understanding of staff expectations, documentation standards and accountability measures.
- Site checklists to be available to QA during each onsite visit (fire drill schedules, staff assignment sheets, facility inspection sheets).
- QA would complete 'unannounced' reviews of each shift (AM, PM and Overnight) camera footage for all locations at a minimum of once per month to ensure there are no intentional violations re: to human rights and quality care. Findings reported to Amy and Brandon; investigation initiated as deemed applicable.
- Critical Case Reviews - a designated team shall be identified to review critical issues within 24 hours of the site/risk assessment. The team should include a nurse.
- Site checklists to be available to QA during each onsite visit (fire drill schedules, staff assignment sheets, facility inspection sheets).
Qualifications and Skills for Patient Advocate:
- BA/BS in Human Services (Preferred).
- One-year direct care experience with individuals with SMI, SA, or who are dually diagnosed (Preferred).
- Must be strong in conflict resolution with experience in collaboration and problem-solving with others.
- Must possess a valid Driver's License with an acceptable DMV record
Benefits for Full-Time Patient Advocate:
- Health Insurance/Life Insurance
- Virginia Retirement System plan
- Flexible Spending Account (FSA)
- Vacation/Sick leave/Holiday pay
- Legal Resources
- VA529-Tuition Savings
- Critical & Accidental Insurance
- Tuition discount-South University
- Aflac
- Working Advantage - shopping discount
To Apply: Submit a cover letter and resume via Indeed, or on our job board at www.wtcsb.org. ONLY THOSE APPLICANTS SELECTED FOR AN INTERVIEW WILL BE CONTACTED. WTCSB is a drug, alcohol & smoke-free workplace. Visit our website, www.wtcsb.org for more information or email ...@wtcsb.org. WTCSB is an equal-opportunity employer