Location: Mayville,NY, USA
Join our team as a Patient Relations Specialist, enhancing patient experience across our locations in Chautauqua, Cattaraugus, and Chemung counties. Join a team focused on delivering the best patient experience to ensure that our patients keep returning to The Chautauqua Center for their health care.
Duties & Responsibilities
Enhance Patient Experience: Resolve patient feedback and concerns promptly and efficiently via phone, text, email, and web platforms.
Conflict Resolution: Own and manage all patient feedback programs, working closely with the quality, risk, and compliance team.
Analytics: Collaborate with the team to develop reporting mechanisms and communication processes. Identify performance improvement opportunities for team members.
Patient Satisfaction: Work with all departments to set and communicate performance expectations related to patient experience. Design and execute initiatives to enhance the overall patient experience.
. Travel to other sites occasionally.
Performs other related duties, as directed.
Experience
Minimum 5 years in a health care setting
Technical Skills
Proficient in data entry and analysis, experience using Excel and other Microsoft Office programs.
Soft Skills:
Strong written and verbal communication skills
Ability to handle difficult situations with patients
Excellent critical thinking and problem-solving abilities
High attention to detail
Exceptional organizational and multitasking skills
Minimum Qualifications
Bachelor's degree from an accredited college or university in Social Work, Health & Human Services, or other social science; and one (1) year of paid, full-time responsible experience in an administrative, supervisory, or consultative capacity performing functions related to the coordination and delivery of patient care services or similar functions in a hospital or a health care setting; or
A satisfactory equivalent of education, training, and/or experience.
Valid Driver's License