Job TypeFull-timeDallas, TX DescriptionPosition SummaryThe Patient Advocate delivers exceptional customer service in our Platinum program which provides preventive, primary and acute care to members. The Platinum team is available 24/7 for medical assistance. Duties include but are not limited to scheduling appointments for internal and external services, documenting in the EMR, assisting physicians with medical services as directed, and assisting the program with administrative duties as assigned by the Executive Director of the program. The position requires the employee to be available, after hours and on weekends, to assist our members. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. About Cooper AerobicsCooper Aerobics has been helping improve the quality and quantity of millions of lives through prevention since 1970. We inspire individuals to make good health a habit to live longer, healthier and more productive lives through our products and services.
- Cooper Clinic's comprehensive physical exam gives patients an in-depth picture of their health and an action plan to improve it.
- Cooper Fitness Center is the fitness center of choice for members that belong to a healthy-living community, not just a gym.
- Cooper Spa helps bring life back in balance through relaxation and renewal services.
- Cooper Hotel & Conference Center provides guests easy access to all that Cooper Aerobics has to offer.
- Cooper Complete is a pure, potent vitamin and supplement line scientifically proven to improve well-being.
- Cooper Wellness Strategies takes the Cooper philosophies for individuals and transforms them to improve the physical and fiscal health of a company and its workforce.
Get Cooperized™Essential Duties and Responsibilities
- Responds to patients' health care needs and assists the patient and physicians during and after office hours.
- Answers phone calls, takes messages, and schedules patients for services.
- Coordinates care for internal or external medical services and follow up care, including Rx refills.
- Assists physicians with appointments by taking vital signs, EKG's, and other primary care procedures as needed.
- Obtains, retrieves, and sends medical records of patients.
- Assists with hospital/ER admittance.
- Documents all patient interactions, tracks clinic services needed and rendered.
- Visits on occasion patients in the hospital or other facilities.
- Promotes the program and renews memberships which include general contracts and invoice processing.
- Greets and directs all patients, vendors, and visitors in a prompt, pleasant, and helpful manner, ensuring they receive the highest level of customer service.
- Complies with Health Insurance Portability and Accountability Act (HIPAA) while performing all duties.
- Maintains accurate and confidential medical records along with the protection of confidentiality of all clienteles.
- Maintains a positive attitude and adheres to the Cooper purpose and core values.
- Follows all Clinic policies and standard operating procedures.
- Completes duties on site with consistent, regular, and reliable attendance.
- Accomplishes other duties as assigned.
RequirementsQualifications
- Excellent verbal and written communication skills.
- Extensive experience with charting, medical terminology and EMR functions.
- Exceptional interpersonal and customer service skills.
- Strong organizational, time management and attention to detail skills.
- The ability to multi-task is essential.
- Possess strong problem-solving skills, and professionalism.
- Ability to work well in a fast-paced team environment.
- Good computer skills with knowledge of Microsoft applications.
Education and/or Experience
- MA/LVN, or a Bachelor's degree with clinical experience. Or minimum of 5+ years of clinical experience with patients.
- Ability to work 24/7 on call required.
What we provide
- A culture focused on improving the quality and quantity of peoples' lives
- Competitive pay
- Complimentary Cooper Fitness Membership for you and your spouse
- 401(k) matching
- Health benefits
- Generous holidays - including your birthday!
- Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!
- Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives
- Quarterly reimbursements available toward the purchase of athletic wear and supplies
Not a fit? We have many other opportunities available. Please see the careers page on our website at www.CooperAerobics.com to find your next career!Cooper Aerobics is an Equal Opportunity Employer. All associates are hired on the basis of merit and their ability to perform a particular job. It is the policy of Cooper Aerobics to provide equal employment to all associates and applicants without regard to race, religion, sex, national origin, age, disability, pregnancy, military status or any other classification protected by applicable law. Job openings are listed as a courtesy, and it is policy not to accept unsolicited applications or resumes. Texas is an employment-at-will state. The employer may terminate the work relationship or change the terms and conditions of the job at any time and for any reason. The employee may also terminate the work relationship at any time. This job offer does not in any way constitute a contract. The employer also reserves the right to eliminate or alter benefits at any time. This employer participates in E-Verify.