Patient Advocate
: Job Details :

Premier Physician Holdings LLCCore Duties and Responsibilities: Employee is available to assist patients and families bytelephone, or in person, throughout the workday.• Serve as a liaison between patients/families and the healthcare team.• Ensures clear communication and timely access.• Serves as a liaison between the patient and specialty providers and facilities.• Facilitates referrals, prescription requests, and appointment scheduling when necessary.• Completes health-related letters and forms as required.• Identifies educational and community resources forpatients and families.• Identifies patients at increased risk for complications and communicates with thehealthcare provider.• Organizes educational events and community lectures.• Informs patients and staff and works to increase event participation.• Organizes patient advisory panels.• Documents, investigates, and resolves patient complaints.• Identifies patterns in complaints and works with the team to implement qualityimprovement activities.• Understands and educates patients and staff on the various insurance plans and enrollmentperiods.• Maintains relationships with insurance representatives to provide up to date and accurateinformation.• Understands and promotes the Premier Assurance Program to patients in need.• Welcomes new patients and follows up after initial visits.• Track Visit CompletionPosition Requirements:• High School diploma required• 2-4 years medical office experience• Medical terminology • Excellent grammar, spelling, and punctuation • Knowledge of commonly used medical billing concepts, practices and procedures • Knowledge of EMR, E-Clinical Works preferred • Exceptional customer service and phone etiquette skills • Excellent oral and written communication skills • Ability to work in a fast-paced environment • Makes reasonable effort to limit the use and disclosure of PHI to the minimum necessary in order to perform job • Team player, collaborator, results oriented