Patient Advocate
: Job Details :

OverviewYOUR PASSION, ACTIONS & FOCUS is our StrengthBecome one of our ContributorsJoin the KnipperHEALTH Team!KnipperHealth is a highly profitable, rapidly growing company that is competitively unique and nimble in service solutions. We offer incredibly competitive pay and benefits that start on your first day of employment.* Things you can expect within your first 90 days:* Zero time waiting for benefits* Welcoming team with a great culture* Classroom and on-the-job training* 30/60/90 check-ins with leadership team* Educational Assistance Opportunities* Toll allowance for hourly positions* Interested in starting a career in pharmacy with Knipper Health? Ask us about our company-sponsored Pharmacy Technician programs to become licensed in your state.POSITION SUMMARY:The Patient Advocate supports the enrollment process and patients in accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions.Responsibilities* Review and process patients' enrollment forms to the Patient Assistance Program (PAP)* Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks.* Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process* Schedule treatments to be sent to the patient or patient's healthcare provider* Support inbound and outbound phone lines for the PAP program* Communicate daily with patient/authorized representative on eligibility based on PAP criteria and healthcare providers to manage expectations.* Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer's PAP program.* Prioritize workload to ensure patients' enrollments are processed within specified timeframe* Explain the PAP program and services to patients, authorized representatives, healthcare providers and physician's office staff.* Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers.* Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.* Execute day-to-day operations specific to the assigned program(s).* Maintain patient confidentiality at all times.The above duties are meant to be representative of the position and not all-inclusive.QualificationsMINIMUM JOB REQUIREMENTS:* High school diploma or equivalent* Two (2) years of work experience in a customer service or customer focused role* One (1) year of work experience in a call center environment.* Must have proven ability to provide consistently high-quality of servicePREFERRED EDUCATION AND EXPERIENCE:* One (1) year of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field* Experience with HIPAA and patient services* Bi-lingual, English and SpanishKNOWLEDGE, SKILLS & ABILITIES:* Demonstrated empathy and compassion* Excellent verbal and written communication skills* Excellent organization skills and detail oriented* Balance multiple priorities to meet expected response deadlines* Adaptable, flexible and readily adjust to changing situations* Ability to work independently and as a member of a team* Ability to comprehend and apply basic math principles* Ability to apply logical thinking when evaluating practical problems* Ability to present information and respond to questions from stakeholders* Ability to interact with a diverse group* Ability to listen and demonstrate a high degree of empathy* Demonstrated computer skills includes Microsoft Word, Excel, and Outlook* Display tact and diplomacy in response to unfavorable or negative situations* Demonstrated sensitivity and understanding when speaking with patients* Demonstrated passion for speaking with people in an outgoing wayPHYSICAL DEMANDS:* Location of job activities 100% inside* Extensive manual dexterity (keyboarding, mouse, phone)* Constant use of phone for communication* Noise and/or vibrations exposure* Frequently reach (overhead), handle, and feel with hands and arms* Sit for prolonged periods of time* Occasionally stoop, kneel, and crouch* Occasionally lift, carry, and move up to 25 poundsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.