Patient Advocate - Part Time Days
: Job Details :

City/StateWilliamsburg, VAOverviewWork ShiftFirst (Days) (United States of America)Sentara is hiring a Patient Advocate in Williamsburg, VirginiaStatus: Part-TimeSchedule: 10 am - 2 pm on Mondays - FridaysLocation: Sentara Williamsburg Regional Medical CenterSentara Williamsburg Regional Medical Center, a Certified Primary Stroke Center, has 145 licensed beds and features the latest healthcare technologies, serving the region with the life-saving capabilities of an ultra-modern medical center.The Patient Advocate facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining a data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. The Patient Advocate serves as a Sentara direct representative to patients/families who have concerns or questions regarding Sentara services. Staff education to improve patient satisfaction is also expected.Qualifications:Minimum two (2) years of experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations; and facilitating the conversion of diverse opinions/thoughts preferred.Education:BLD - Bachelor's Level Degree (Required) in Customer Service, Mediation, Patient AdvocacySkills:Microsoft OfficeBenefits:Medical, Dental, Vision PlansPaid Time Off, Sick Leave, Paid Parental Leave, and Emergency Caregiver LeaveCompetitive Retirement Saving programsTuition Reimbursement and Student Loan Paydown programsStudent Debt ProgramPlus, Sentara just added MORE benefits that support your and your family's needs.For more information about our employee benefits click Benefits - SentaraJoin a team with a mission to improve health every day and a vision to be the healthcare choice of the communities we serve!#J-18808-Ljbffr